Anais Palacios
Biological Dental Office Manager
Simi Valley,CA
Summary
Proactive and meticulous biological dental office manager with over 15 years of experience in dental industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Dental Office Manager
BioDental Healing
Newbury Park, CA
05.2020 - Current
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed over 30 contacts with patients daily via phone, email and text.
- Implemented systems with no direction by superiors that have proven to be efficient.
Dental Assistant
BioDental Healing
Newbury Park, CA
02.2014 - 07.2018
- Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Treatment Coordinator/Dental Assistant
Vista Pacific Dental
Oxnard, CA
06.2010 - 12.2013
- Included family members and support system in patient treatment planning.
- Laid out potential payment plans for patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Sona Georgian DDS Inc
Westlake Village, CA
09.2007 - 06.2010
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared patient X-rays and images for review by dentist.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Some College (No Degree) - General Studies
Moorpark Community College
Moorpark, CA 08.2018 - Current
Dental Assistant Certification - Dental Assisting
Bryman College
Reseda, CA 02.2007 - 09.2007
Skills
Patient data gathering
Patient relations
Problem Resolution
Patient education
Care Planning
Multitasking ability
Decision making
Process improvements
Relationship building
Quality assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin
Timeline
Dental Office Manager
BioDental Healing
05.2020 - Current
Some College (No Degree) - General Studies
Moorpark Community College
08.2018 - Current
Dental Assistant
BioDental Healing
02.2014 - 07.2018
Treatment Coordinator/Dental Assistant
Vista Pacific Dental
06.2010 - 12.2013
Dental Assistant
Sona Georgian DDS Inc
09.2007 - 06.2010
Dental Assistant Certification - Dental Assisting
Bryman College
02.2007 - 09.2007