Cesca Pistoresi
Visalia,CA
Summary
Dynamic and detail-oriented Dental Office Manager with a Registered Dental Assistant license and over 25 years of comprehensive experience in dental practice operations. Expertise includes both front and back office procedures, emphasizing new hire training, team leadership, and fostering positive patient relations. Proven ability to enhance administrative efficiency by streamlining office workflows and managing schedules effectively. Committed to ensuring regulatory compliance while delivering an exceptional patient experience in a fast-paced environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental Office Manager
STAR TEK DENTAL GROUP / KIDS 2 DENTIST
Visalia, CA
02.2024 - 08.2025
- Performed detailed analysis of accounts receivable reports to ensure financial accuracy.
- Crafted and presented detailed treatment plans to enhance patient care strategies.
- Collected and analyzed production data to enhance operational efficiency.
- Utilized advanced analytical techniques to evaluate data sets and identify trends.
- Coordinated efforts with marketing team to enhance brand visibility and outreach.
- Monitored and enforced compliance with regulatory standards.
- Directed daily functions of dental practice to enhance patient experience and foster effective collaboration among team members.
- Oversaw appointment scheduling, optimizing time slots to enhance operational efficiency.
- Oversaw daily operations of dental practice, ensuring seamless patient flow and staff efficiency.
- Managed scheduling for appointments, optimizing time slots to reduce patient wait times.
Dental Office Manager
OMNI FAMILY HEALTH
Visalia, CA
02.2022 - 10.2022
- Oversaw operations of two Federally Qualified Health Center dental clinics.
- Monitored adherence to established workflows and policies.
- Compiled and submitted end-of-day reports to ensure accurate tracking of daily activities.
- Facilitated candidate interviews to assess qualifications and cultural fit.
- Coordinated audit preparation activities to ensure compliance with Joint Commission standards.
- Managed sterilization procedures to ensure compliance with health regulations.
- Assisted in maintaining monthly checklist to track project progress. Supported team members in completing assigned tasks on schedule. Contributed to overall project organization and efficiency.
Dental Operations Supervisor
FAMILY HEALTHCARE NETWORK
Visalia, CA
03.2018 - 02.2022
- Managed a team of dental professionals across three FQHC locations to enhance patient care.
- Resolved patient grievances through effective communication and conflict resolution strategies.
- Guided and mentored team members to enhance performance and collaboration.
- Administered supply budget to support operational efficiency and cost control.
- Coordinated efforts to successfully launch mobile unit for enhanced service delivery.
- Assisted in document creation and formatting using Microsoft Word. Supported data organization and analysis through Excel. Aided in the development of presentations with PowerPoint.
- Developed detailed reports to support decision-making processes.
- Supervised daily operations ensuring compliance with healthcare regulations and standards.
Receptionist
NOBLE HOUSE DENTAL GROUP
Visalia, CA
06.2013 - 03.2018
- Oversaw comprehensive patient care in a general family practice setting.
- Processed incoming invoices and payments accurately and efficiently. Assisted in maintaining accurate financial records for accounts receivable and payable. Supported team members in resolving discrepancies and inquiries related to billing.
- Managed electronic billing operations, ensuring timely and accurate billing for clients.
- Processed daily deposits to maintain accurate financial records. Assisted in reconciling discrepancies to ensure financial integrity. Supported team in achieving timely deposit completion.
- Managed preauthorization of treatment requests to streamline patient access to necessary services.
- Assisted in managing insurance claims processing to support timely resolutions. Provided support in tracking aging accounts to facilitate effective follow-up. Collaborated with team members to maintain accurate records of outstanding claims.
- Monitored and organized supply inventory to facilitate timely procurement and distribution.
Hygiene Coordinator/Receptionist
WILLIAMS FAMILY PRACTICE
Visalia, CA
06.2012 - 06.2013
- Executed comprehensive dental examinations and treatments to enhance patient oral health.
- Facilitated appointment scheduling processes to ensure timely and effective communication with clients.
- Oversaw schedule maintenance to facilitate efficient workflow and resource allocation.
- Coordinated financial arrangements to ensure compliance with budgetary guidelines.
- Managed incoming calls on multi-line phone system to facilitate effective communication. Provided assistance to callers by directing inquiries to appropriate departments. Supported team operations by maintaining organized call logs and messages.
- Scheduled and confirmed appointments to optimize client engagement.
- Welcomed patients upon arrival, ensuring a positive first impression.
Education
Certificate -
JP CONSULTANT TRAINING
Monterey, CA01-1999
Associate of Arts -
Monterey Peninsula College
Monterey, CA01-1996
Certificate -
Regional Occupational Program
Monterey, CA01-1992
Skills
- Treatment Planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Patient scheduling
- Patient relations
- Payment plans
- HIPAA compliance
- Scheduling
- Oral communication
- Employee training
- Electronic dental record (EDR)
- Patient care
- Office administration
- Inventory management
- Workflow coordination
- Computer skills
- Infection control proficiency
- Sterilization techniques
- Staff training and development
- Oral health assessment
- Infection control protocols
- Electronic charting
- Insurance verification
- Oral surgery preparation
- Restorative dentistry
- Restorative procedures
- Dental procedure assistance
- Endodontic procedure support
- Payment processing
- Oral surgery
- Restorative dentistry support
- OSHA regulations
- Pediatric dental care
- Patient intake procedures
- Prosthodontics assistance
- Strong manual dexterity
- Dental impression specialist
- Dental office administration
- Four-handed procedures
- Dentrix proficiency
- Disinfecting rooms and equipment
- Exam room setups
- Patient care management
- Patient schedule management
- Dental terminology
- Treatment room setup
- Dental impressions
- Patient education
- Sanitation protocols
- Office management
- Treatment room breakdown
- Complex Problem-solving
- Knowledgeable in multiple Dental Software
- Scheduling and coordinating
- Staff training
- Dental radiography expertise
- X-ray processing
- Clinical support
- Dental staff support
- Dental records
- Equipment sterilization
- Data confidentiality measures
- Patient data gathering
- Proficient in Dentrix
- Procedure support
- Regulatory compliance
- Taking X-rays
- Oral healthcare
- Surgical setup
- Chairside assistance
- Patient records gathering
- Infection control procedures
- Chair-side support
- Dental procedure preparation
- Instrument preparation
- Instrument selection
- Radiography safety
- Oral X-rays
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Disinfection and sterilization
- Multitasking Abilities
- Organizational skills
- Instrument tray preparation
- Active listening
Certification
- Certified Sealants 2010
- Licensed Registered Dental Assistant and Coronal Polish 1996
- Certified Radiology 1992
Timeline
Dental Office Manager
STAR TEK DENTAL GROUP / KIDS 2 DENTIST
02.2024 - 08.2025
Dental Office Manager
OMNI FAMILY HEALTH
02.2022 - 10.2022
Dental Operations Supervisor
FAMILY HEALTHCARE NETWORK
03.2018 - 02.2022
Receptionist
NOBLE HOUSE DENTAL GROUP
06.2013 - 03.2018
Hygiene Coordinator/Receptionist
WILLIAMS FAMILY PRACTICE
06.2012 - 06.2013
Certificate -
JP CONSULTANT TRAINING
Associate of Arts -
Monterey Peninsula College
Certificate -
Regional Occupational Program
COMMUNITY INVOLVEMENT
Visalia Our Lady of Fatima Celebration
- Volunteer Coordinator, 2012 -2023
- Committee President 2015, 2023
- Board Member 2016-2021, 2024