Jaclyn Burgos
South San Francisco,Ca
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
REGISTERED DENTAL ASSISTANT / FRONT OFFICE ADMINISTRATIVE
DR. NICOLAS BRONZINI PEDIATRIC DENTAL DENTISTRY
06.2019 - Current
- Assisting with front office duties; phone calls, scheduling, verifying insurance, entering patient information, collecting payments and customer service.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Educated patients on dental hygiene
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment plans and procedures, instructed patients on home care guidelines.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
FRONT OFFICE ADMINISTRATIVE
Gentle Dental
03.2017 - 08.2017
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Collect patient and client documents and information upon referral.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Conducted research to assist with routine tasks and special projects.
- Verifying dental Insurance eligibility before patients arrivals.
- Presented treatment plans for patients who needed future treatment.
REGISTERED DENTAL ASSISTANT
Dr.Laleh Vakili Pediatric Dentistry
09.2011 - 10.2016
- Performed general chair-side duties for general dentistry, Cleaned children's teeth.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings/crowns/space maintainers.
- Took dental images following and applying lead aprons.
- Staged tray for procedures by arranging dental instruments and equipment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
FRONT OFFICE ADMINISTRATIVE / REGISTERED DENTAL ASSISTANT
Dr.Alan Lu (Affinity Dental)
11.2009 - 09.2011
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, impressions and temporary crowns.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Staged tray for procedures by arranging dental instruments and equipment.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Used Dentrix to document and maintain patient information and health background.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Took dental images following strict patient protection rules, applying lead aprons.
TREATMENT COORDINATOR / REGISTERED DENTAL ASSISTANT
Dr.Bella Shen Garnett (Bella smiles Orthodontics)
01.2011 - 07.2011
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Reviewed X-rays to help patients determine best treatments.
- Included family members and support system in patient treatment planning.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
Education
Diploma, Dental Assistant Program -
Everest College
01.2010
High School Diploma -
Philip High School
06.2007
Skills
- Strong computer skills
- Customer service
- Communication
- Work well with others / individually
- Analyzing situations / develop solutions
- Organization
- Patient data gathering
- Patient Scheduling
- Team collaboration abilities
- Patient Care Coordination
- Appointment Scheduling
Referrals
Upon request.
Timeline
REGISTERED DENTAL ASSISTANT / FRONT OFFICE ADMINISTRATIVE
DR. NICOLAS BRONZINI PEDIATRIC DENTAL DENTISTRY
06.2019 - Current
FRONT OFFICE ADMINISTRATIVE
Gentle Dental
03.2017 - 08.2017
REGISTERED DENTAL ASSISTANT
Dr.Laleh Vakili Pediatric Dentistry
09.2011 - 10.2016
TREATMENT COORDINATOR / REGISTERED DENTAL ASSISTANT
Dr.Bella Shen Garnett (Bella smiles Orthodontics)
01.2011 - 07.2011
FRONT OFFICE ADMINISTRATIVE / REGISTERED DENTAL ASSISTANT
Dr.Alan Lu (Affinity Dental)
11.2009 - 09.2011
Diploma, Dental Assistant Program -
Everest College
High School Diploma -
Philip High School
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