Anais Paterno
B.S. Biology-Georgia Institute Of Technology
Atlanta,GA
Summary
I am a resourceful individual with a proven track record in managing successful office programs, events, and strategies that improve and enhance customer satisfaction. Seeking a position to begin my career in a high-level professional environment, where I can utilize my skills and background to expand my learnings, knowledge, and skills.
I have a growth mindset which includes being flexible, reliable, and adaptable, learning new things, and a desire to always improve. I seek to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people, in a well structured, mindful, and healthy organizational environment.
I am
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Chiropractic Assistant /Office Administrator
Peachtree Wellness Chiropractic
Atlanta, Georgia
08.2022 - Current
- Manage office relations including answering emails and phone calls, scheduling, and tracking and ordering inventory
- Recording patients' personal and medical records and verifying payment via health insurance and injury law firms
- Administering a variety of medical screening assessments for patients
- Assist chiropractor in adjustments and treatment of patients, as well as preparing treatment rooms
- Social Media and Website CRM Management
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Monitor and oversaw general cleaning of office in line with company cleanliness standards
Spring Program Leader
Camp Twin Lakes (CTL) · Contract
Winder , GA
02.2023 - Current
- Assist the Activities/Program Coordinator in planning, developing, and implementing programming for populations who have serious illness, disabilities, and life challenges.
- Ensure program areas and equipment are well maintained, organized and have an appropriate amount of supplies.
- Serve as a frontline facilitator for all Camp Twin Lakes programming
- Provide excellent customer service to all guests and partner camp directors
- Work collaboratively with staff and partner camp to maintain a safe and fun environment, including keeping facilities clean
- Stay actively engaged with campers, volunteers, and staff throughout each camp's duration
- Serve as a CTL ambassador and role model to all visitors to ensure an impactful visit
- Assist with check-in and check-out days, as needed
- Be proactive in all assigned responsibilities
- Create an open and positive communication style
- Have a growth mind set which includes being flexible and adaptable, learning new things, and a desire to always improve
- Demonstrate leadership and empathy in all aspects of camp
- Assist with other duties as assigned which could include tasks outside of the standard job description.
Math & Science Teacher
Huntington Learning Center
Sandy Springs, GA
08.2022 - Current
- Support students with helpful study habits and exam strategies.
- Teaching in multiple fields of science and mathematics to students aged 6-16
- Prepare lessons, study outlines, and textbook materials
- Develop and practice critical thinking, study methods, and testing skills
- Administer assessment exams and practice tests to gauge students’ understanding of new concepts and curriculum
- Collaborate effectively with parents and organization to facilitate continued student progression and performance
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Hostess/Restaurant Floor Manager
Envegan Restaurant
Atlanta, GA
05.2021 - 10.2021
- Led and directed team members on effective methods, operations, and procedures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Consulted the individual needs of customers to offer the most optimal product based on their personal health goals
- Managed logistics and paperwork of shipping inventory and stock using data entry and organization
- Utilized knowledge of Mise en Place to increase efficiency and decrease mistakes during the process of preparing orders
Office and Marketing Coordinator
EnviroClear, LLC
Atlanta, GA
10.2017 - 01.2019
- Composed daily posts for social media and helped build corporate presence on LInkedIn, Facebook, and Instagram.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Answered general marketing and sales department inquiries by email, phone, and mail.
- Tracked and reported on marketing campaign responses.
- Crafted email marketing campaigns
Yoga Instructor /Front Office Coordinator
Korsi Yoga & Soulful Yoga
Roswell, GA
08.2015 - 08.2017
- Personally designed and taught yoga classes
- Managed client relations to continuously schedule existing customers, register new ones, and prevent churn
- Ensured smooth operation of the business throughout the week by identifying and performing the most important tasks for opening and closing
Education
Bachelor of Science - Biology / Psychology Minor
01.2019 - 05.2022
Associate of Applied Science - Ecology And Evolutionary Biology
01.2018 - 09.2018
Associate of Science - Zoology/Animal Biology
01.2016 - 11.2016
Skills
Organization and Time Management
undefinedAccomplishments
Efficient multi-tasker, well-developed communication skills/customer service skills, scheduling and data entry, office administration, dependable track record of high-level dedication to excel in the workplace. Technical Skills: Microsoft Word, Excel, PowerPoint, Teams, One Point, RStudio, JMP, Minitab, Canva Design, Zhealth
Timeline
Spring Program Leader - Camp Twin Lakes (CTL) · Contract
02.2023 - Current
Chiropractic Assistant /Office Administrator - Peachtree Wellness Chiropractic
08.2022 - Current
Math & Science Teacher - Huntington Learning Center
08.2022 - Current
Hostess/Restaurant Floor Manager - Envegan Restaurant
05.2021 - 10.2021
Georgia Institute of Technology - Bachelor of Science, Biology / Psychology Minor
01.2019 - 05.2022
University of Colorado Boulder - Associate of Applied Science, Ecology And Evolutionary Biology
01.2018 - 09.2018
Office and Marketing Coordinator - EnviroClear, LLC
10.2017 - 01.2019
Queen Mary University of London - Associate of Science, Zoology/Animal Biology
01.2016 - 11.2016
Yoga Instructor /Front Office Coordinator - Korsi Yoga & Soulful Yoga
08.2015 - 08.2017
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