Anais Rodriguez
Lakeland,FL
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Private Property Management
Owners
Lakeland, FL
01.2019 - Current
- Primarily responsible for resident rents, deposits, fees, and file management
- Implemented marketing strategies, increasing web traffic
- Oversaw maintenance, administration and improvement of residential units
- Met with potential tenants to show properties, explain occupancy terms, and rent
- Building strong relationships to encourage long-term rental and minimize turnovers.
- Provided exceptional customer service to prospective tenants during tours of available units, leading to higher conversion rates.
- Oversaw budget development for properties under management, aligning financial goals with operational needs.
Senior Caregiver
Home Instead Senior Care
Lakeland, FL
01.2018 - 01.2020
- Engage clients with gentle activities including taking walks and reading for emotional wellbeing
- Complete errands on the clients behave
- Arrange client medications on an easy-to-follow schedule.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
Childcare Professional
Early Years
Lakeland, FL
01.2013 - 01.2017
- Assisted with the children's health and nutritional needs
- Provided all necessary primary care to infants
- Engaged children in activities to include paintings, songs, and reading
- Provided parents maximum level of satisfaction in caring for their children.
- Conducted regular safety checks of indoor and outdoor play areas to ensure a secure environment for all children in care.
- Collaborated with colleagues to organize engaging field trips and special events that enriched children''s understanding of the world around them.
Customer Service
McDonalds
Lakeland, FL
01.2012 - 01.2016
- Provided exceptional customer service through timely deliveries and professional communication.
- Assisted and motivated associates to deliver excellent customer service daily.
- Displayed very good communication and customer service skills.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
Customer Service
Bravo Supermarket
Lakeland, FL
01.2009 - 01.2012
- Provided exceptional customer service through timely deliveries and professional communication.
- Assisted and motivated associates to deliver excellent customer service daily.
Security Officer
U.S. Security
Lakeland, FL
01.2007 - 01.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Sales Associate
Dillards
Lakeland, FL
01.2004 - 01.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Tampa School of Real-Estate
Tampa, FL04.2024
Phlebotomy Training- Phlebotomist Certification from Travis Technical College
Lakeland, FL01.2015
Caregiver Training- CNA Certification from Travis Technical College
Lakeland, FL01.2008
Skills
- Tenant relations
- Property Inspections
- Fair Housing Regulations
- Eviction Procedures
- Rent collection
- Occupancy Management
- Property Management Expertise
- Budgeting and financial management
- Real Estate Laws
- Marketing and Advertising
- Exceptional oral and written communication skills
- Customer service-focused
- Lease Renewals
- Property Management
- Leasing and sales
- Multi-family property management
- Financial budgeting and reporting
- Maintenance knowledge
- Maintenance Scheduling
- Real Estate License
- Property Showing
- Customer Relations
- Decision-Making
- Clear Communication
- Critical Thinking
- Creative and Adaptable
- Relationship Building
- Sale and Rental Recordkeeping
- Tenant Eligibility Determination
Major Strengths Skills
- Proficient in using computers for data processing and maintaining records
- Fluent in English and Spanish
- Proficiency with numbers and strong basic math skills
- Fast learner with moderate speed
- Over 10 years in customer services with skills of books and finance
- Time management
- Conflict resolution
- Microsoft Office (Word, Excel, PowerPoint and Publisher)
- Appointment setter/ reservations rep/ Sales
Volunteer Experience
- 2018-01-01, Present, Lakeland Volunteers in Medicine, Lakeland, FL, Phlebotomist Intern
- 2013-01-01, 2016-01-01, Early Years, Lakeland, FL, Tutoring Mentor
References
References available by request
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Private Property Management
Owners
01.2019 - Current
Senior Caregiver
Home Instead Senior Care
01.2018 - 01.2020
Childcare Professional
Early Years
01.2013 - 01.2017
Customer Service
McDonalds
01.2012 - 01.2016
Customer Service
Bravo Supermarket
01.2009 - 01.2012
Security Officer
U.S. Security
01.2007 - 01.2009
Sales Associate
Dillards
01.2004 - 01.2007
Tampa School of Real-Estate
Phlebotomy Training- Phlebotomist Certification from Travis Technical College
Caregiver Training- CNA Certification from Travis Technical College