Anais Vazquez
Clermont,FL
Summary
Dedicated front desk agent with expertise in guest services, cash handling, and problem-solving. Committed to enhancing guest experiences and streamlining operations. Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Aimbridge Hospitality
Orlando, FL
01.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Trained new staff on front desk procedures and customer interaction protocols.
- Developed efficient workflows to streamline front desk activities and improve team performance.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front of House Team Member
Chick-fil-A
Orlando, FL
08.2022 - 08.2026
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system accurately, processing transactions efficiently to minimize wait times.
- Trained new team members on operational procedures and customer interaction standards for consistency.
- Collaborated with kitchen staff to ensure timely order fulfillment and high-quality food presentation.
- Implemented process improvements that enhanced service speed and reduced food waste during peak hours.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes through proactive service recovery.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Demonstrated adaptability in handling diverse tasks including cashiering responsibilities when required.
Back of House Team Member
Chick-fil-A
Orlando, FL
08.2022 - 01.2026
- Operated kitchen equipment to prepare food items efficiently and safely.
- Maintained cleanliness and organization of workstations to enhance workflow.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to uphold quality standards during meal preparation.
- Provided support during peak hours, optimizing service speed and customer satisfaction.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Prepared food and drinks while following safe food handling procedures.
Education
High School Diploma -
East Ridge High School
Clermont, FLNo Degree -
Valencia College
Orlando, FLSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest accommodations
- Listening skills
- Front office support
- Reservations
Languages
Spanish
Professional Working
Timeline
Front Desk Agent
Aimbridge Hospitality
01.2026 - Current
Front of House Team Member
Chick-fil-A
08.2022 - 08.2026
Back of House Team Member
Chick-fil-A
08.2022 - 01.2026
High School Diploma -
East Ridge High School
No Degree -
Valencia College