Anais Ward
Columbus,GA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of conflicts, issues, and concerns. At ASM Research, spearheaded process improvements, significantly boosting efficiency. Skilled in CRM software and complaint handling, my focus on customer relationships and account accuracy drives repeat business and positive outcomes.
Overview
5
5
years of professional experience
Work History
CSR
ASM Research
Fairfax, VA
07.2024 - Current
- Identified opportunities for improving existing processes related to email communications.
- Performed account maintenance activities such as updating client information in databases.
- Developed strong customer relationships to encourage repeat business.
Correctional Officer
Muscogee County Prison
Columbus, GA
02.2020 - 02.2024
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Instructed inmates in work assignments and explained tasks.
- Conducted headcounts to ensure that all inmates were accounted for.
Customer Service Representative
TSYS
Columbus, GA
09.2019 - 02.2020
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Education
High School Diploma -
Shaw High School
Columbus, GA05-2018
Skills
- CRM software
- Complaint handling
- Call center experience
- Customer focus
- Complaint resolution
- Account updating
Timeline
CSR
ASM Research
07.2024 - Current
Correctional Officer
Muscogee County Prison
02.2020 - 02.2024
Customer Service Representative
TSYS
09.2019 - 02.2020
High School Diploma -
Shaw High School
Similar Profiles
Nix JacksonNix Jackson
Cloud Support Engineer at ASM ResearchCloud Support Engineer at ASM Research
Rachelle ClarkRachelle Clark
Trainer at ASM ResearchTrainer at ASM Research
Meaghan VegaMeaghan Vega
Customer Service Representative at ASM ResearchCustomer Service Representative at ASM Research