Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Anaisa Arevalo

Donna,TX

Summary

Hello, please allow me to introduce myself. My name is Ana, I am a highly motivated Sales Representative, agent and Commercial Sales Support with extensive customer service experience of 10 years. Recognized for excellent performance and contributions to the success in McCoy's Building Supply. Strengths in managing and selling backed by training in distributions. Customer Retention Specialist accurately manages large volume of call and inquiries. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

11
11
years of professional experience

Work History

Retention Specialist

Charter Communications, Spectrum
Pharr, TX
10.2024 - 06.2025
  • Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
  • Created personalized communication plans for key accounts based on individual needs and preferences.
  • Assisted in the development of strategies aimed at improving long-term customer loyalty.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Provided detailed reports on customer feedback and retention metrics for management review.
  • Identified potential risks associated with retaining existing customers and developed action plans accordingly.
  • Developed strategies to improve customer experience and increase loyalty.

Scheduling Coordinator

Gulf Coast Eye Institute
McAllen, TX
03.2024 - 09.2024
  • Maintained a positive attitude while dealing with difficult situations involving patients.
  • Responded to emails, telephone calls, and face-to-face inquiries from patients regarding appointment settings.
  • Scheduled appointments for patients based on their availability.
  • Answered telephones and directed calls to appropriate staff members.
  • Ensured that all patients' data is kept confidential at all times.
  • Resolved patients' complaints promptly and efficiently.

Call Center Representative

Advanced Call Center Technologies LLC
Harlingen, TX
03.2023 - 01.2024
  • Provided customer service by answering product and service related questions.
  • Answered phone calls and directed them to appropriate personnel.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.

Call Center Representative

Senture
McAllen , Texas
06.2021 - 01.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Processed debit and credit card and electronic check payments.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Resolved concerns with products or services to help with retention and drive sales.

Project Manager

The Remodeling Co
Knightdale, NC
10.2020 - 05.2021
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Commercial Sales Support

McCoy's Building Supply
Pharr, Texas
03.2016 - 07.2020
  • I was a Head cashier after cross training over time I was promoted to commercial sales support.
  • Responsible for cash deposits and the safe.
  • Computer Literate while supporting a team
  • Managed clients for my CSR's (Commercial sales representatives).
  • Handled administrative work, and my own department.
  • Eventually it led me to receiving material, putting in work orders, Po's and shipments, controlled inventory with SIC and Distribution Center for almost 2 years.

Sales Associate

Adidas
Mercedes, TX
10.2014 - 08.2016
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers

Education

Substitute Certification -

The University of Texas Pan
01-2013

Associate of Science - Biology

South Texas College
Mcallen, TX
01.2012

High School Diploma -

Weslaco East High School
Weslaco, TX
06-2011

Skills

  • Bilingual
  • Customer service
  • Retention Specialist
  • Certified in Microsoft Office
  • Stocking and replenishing
  • Cash drawer management
  • Maintaining store appearance
  • Sales team support
  • Creating sales strategies and goals
  • Office support and administration
  • Payment collection
  • POS systems
  • Product restocking
  • Staff training
  • Problem solving
  • Sales support

Accomplishments

  • Experiencing a broad spectrum of jobs, has resulted to my true calling in sales and account management.

Languages

Spanish
Professional

Timeline

Retention Specialist

Charter Communications, Spectrum
10.2024 - 06.2025

Scheduling Coordinator

Gulf Coast Eye Institute
03.2024 - 09.2024

Call Center Representative

Advanced Call Center Technologies LLC
03.2023 - 01.2024

Call Center Representative

Senture
06.2021 - 01.2023

Project Manager

The Remodeling Co
10.2020 - 05.2021

Commercial Sales Support

McCoy's Building Supply
03.2016 - 07.2020

Sales Associate

Adidas
10.2014 - 08.2016

Substitute Certification -

The University of Texas Pan

Associate of Science - Biology

South Texas College

High School Diploma -

Weslaco East High School

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