Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yajaira L Correa

Brandon,FL

Summary

To get started right away, and be able to demonstrate my experiences.

Overview

13
13
years of professional experience

Work History

Retention Specialist

RUI
Melville, NY
07.2024 - Current
  • Work From Home
  • High Call Volume
  • Bill Inquiry
  • Bill Adjustments
  • High-Value Responsibility Gaps for Retention Specialist Role at RUI
  • Analyzed customer feedback to identify trends, enhancing service delivery and client satisfaction.
  • Developed personalized retention strategies based on individual client needs and account histories.
  • Facilitated training sessions for new staff on customer engagement techniques and compliance protocols.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.

Marketplace

KG Call Center
12.2022 - 07.2024
  • Customer Service
  • Helping people to enroll in Health Insurance, Updating Personal Information and Taking Calls

Marketplace & Medicare

General Dynamics
11.2015 - 08.2022
  • Customer Service
  • Helping to enroll in insurance plans and taking calls

Cashier & Overnight Stocker

Walmart Supercenter
03.2015 - 01.2016
  • Cashier
  • Money Gram
  • Stocker
  • Customer service
  • Maintenance

Assistant Manager

T-Mobile
02.2013 - 01.2015
  • Cashier
  • Make Sales
  • Set up Merchandise
  • Do Contracts
  • Prepare Schedules
  • Check all the tills of cash registers
  • Maintenance

Education

High School Diploma - Medical Billing

ICPR Institute
Manatí, PR
01-2009

12 Grade - undefined

Juan Ponce de Leon
Florida, PR
01-2005

Skills

  • Bilingual
  • Fast Learner
  • Ethical
  • Responsible
  • Microsoft Office
  • 35 WPM

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retention Specialist

RUI
07.2024 - Current

Marketplace

KG Call Center
12.2022 - 07.2024

Marketplace & Medicare

General Dynamics
11.2015 - 08.2022

Cashier & Overnight Stocker

Walmart Supercenter
03.2015 - 01.2016

Assistant Manager

T-Mobile
02.2013 - 01.2015

12 Grade - undefined

Juan Ponce de Leon

High School Diploma - Medical Billing

ICPR Institute