Sophia Mendez
Dallas,TX
Summary
A motivated associate with experience working in Customer Service. A leader without a leadership position. Skills include public speaking, creative problem solving and multitasking . Able to communicate effectively with a team and very keen to develop more professional skills.
Overview
7
7
years of professional experience
Work History
Retention Specialist
State Farm Insurance
06.2022 - Current
- Solve customers needs on first contact.
- Finding answers to a variety of insurance related questions while helping the customer understand what will happen next.
- Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment.
- Handle high volume calls while maintaining highest standards of call quality and service.
- Keep logging/tracking system for policy changes, prospects and new business.
- Communicates effectively towards peers, agents office and customers.
Stocker Associate
At Home The Decor Store
10.2021 - 01.2022
- Receives and inspects product.
- Inventories items using company software.
- Maintains correct quantities of items on shelves.
- Generates price labels for products.
- Orders replacement product.
- Breaks down and discards empty packaging.
- Prepares product for shipment.
- Operates tracking scanners to maintain accurate inventory and shipments.
- Assists in order processing as necessary.
- Operates appropriate machinery according to safety protocols.
- Contributes to team effort by accomplishing related tasks as needed.
Fulfillment Associate
Amazon Warehouse
09.2019 - 09.2020
- Retrieved items quickly by maintaining a well-organized storage area.
- Moved heavy loads with equipment such as pallet jacks, hand carts and reach trucks.
- Met physically-demanding performance targets, staying in shape to quickly cover long distances each day.
- Promoted team productivity, keeping adequate materials on hand and supplies for typical demands.
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
- Trained junior team members and mentor on important procedures.
AMC DINE
Cook
10.2018 - 02.2019
- Set up and stocking stations with all necessary supplies.Prepare food for service (e.g. Chopping vegetables, thawing meat, or preparing sauces).
- Cook menu items in cooperation with the rest of the kitchen staff.
- Answer, report and follow executive instructions.Clean up station and take care of leftover food.Stock inventory appropriately.
- Ensure that food comes out simultaneously, in high quality and in a timely fashion.Comply with nutrition and sanitation regulations and safety standards.
- Maintain a positive and professional approach with coworkers and customers.
Fiesta Mart
Cashier
11.2016 - 05.2017
- Welcoming customers, answering their questions, helping them locate items. Operating scanners, scales, cash registers.
- Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate.
- Processing refunds and exchanges, resolving complaints. Bagging or wrapping to ensure safe transport.
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. Maintaining a clean workspace.
Education
Associate of Science - Psychology
Eastfield College
Mesquite, TXHigh School Diploma -
West Mesquite High School
Mesquite, TX05.2018
Skills
- Time management
- Customer relations
- Microsoft Word
- Decision making
- Communication skills
- Bilingual
Timeline
Retention Specialist
State Farm Insurance
06.2022 - Current
Stocker Associate
At Home The Decor Store
10.2021 - 01.2022
Fulfillment Associate
Amazon Warehouse
09.2019 - 09.2020
AMC DINE
Cook
10.2018 - 02.2019
Fiesta Mart
Cashier
11.2016 - 05.2017
Associate of Science - Psychology
Eastfield College
High School Diploma -
West Mesquite High School
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
BROOKE JOHNSONBROOKE JOHNSON
Claim Adjuster at State Farm InsuranceClaim Adjuster at State Farm Insurance
Matias GrandiMatias Grandi
Business Development Executive at State Farm Insurance IncBusiness Development Executive at State Farm Insurance Inc
LEE-ARTIS MCCOYLEE-ARTIS MCCOY
Claims Adjuster at Catastrophe and National Claims / State Farm Insurance IncClaims Adjuster at Catastrophe and National Claims / State Farm Insurance Inc
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal