Anaisa Garza

-Work from home Customer service for Call the Car transportation for IEHP and Blue Shield in 3 counties

in California.

- Engaged varied populations to ensure high satisfaction and meet individual performance goals

every month with high satisfaction.

- Keeping daily statistics of up to 60 calls per day, keeping an average of under 5 minutes and 30 seconds,

and a QA score of over 95%. Working with Five9 as my dial program and CCerts program for intake.

-Experience with requesting PCS forms, analyzing accounts for authorization, updating personal

information, inspecting transportation benefits, scheduling transportation for qualifying members, and

communicating with the health plan on member inquiries.

-Oversaw medical supply management in day surgical building to meet daily operational needs.

warehouse for incoming shipments. Open communication lines with other buildings and clinics for

special orders, follow up with buyers about requests, and coordination with departments, medical staff,

and doctors.

- Efficiently managed inventory levels to meet demand and minimize excess stock, resulting in a more

organized warehouse.

- Coordinated with suppliers to ensure timely delivery of materials and resolve any supply chain

disruptions.

-Prepare warehouse for store's shipments, check-in vendors with products for shelves, communicate

with managers on specific tasks for vendors and other store leads. Coordinate for special events and

holidays. Calling dispatch for issues and following up on truck loads.

- Managed daily operations of the receiving department, including overseeing receiving team members

and delegating tasks

- Implemented inventory control procedures to ensure accurate tracking and organization of incoming

shipments

- Collaborated with vendors and freight carriers to optimize delivery schedules and maintain efficient

receiving processes

- Conducted regular quality inspections of received goods to verify compliance with purchase orders and

report any discrepancies

- Managed a team of Impulse Merchandisers to drive sales and promote products in high-traffic areas

- Analyzed sales data and consumer trends to identify opportunities for increasing impulse purchases

- Collaborated with Marketing and Sales teams to develop effective strategies for in-store promotions

- Trained staff on product knowledge, sales techniques, and customer service to enhance overall

customer experience

- Maintained inventory levels, organized displays, and ensured compliance with brand guidelines to

maximize visibility and sales

- Managing daily high dollar merchandise, and delegating stocking and merchandising for day to day

truck loads with three to ten associates.

- Establishing connections with the community through customer service and technical support.

- Collaborated with vendors, hosted company events, and rolled out year-round promotions.

-Minimized annual loss to improve overall profitability., and maintaining sales goals every month.