ANAIYAH BUTLER
Hobart,Indiana
Summary
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Intake Specialist/Reception Tech
CSL Plasma Center
04.2026 - Current
- Conducted comprehensive patient intake assessments to gather medical history and eligibility information.
- Ensured accuracy of data entry in electronic health record systems for patient management.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Developed training materials and conducted onboarding sessions for new intake team members.
- Monitored compliance with regulatory requirements and assisted in audits to maintain standards.
APPAREL TEAM LEAD
Walmart
02.2025 - 04.2026
- Led daily operations of the Apparel department, ensuring sales floor readiness, merchandising standards, and brand compliance.
- Supervised and trained associates, delegated tasks, and monitored performance to meet productivity and customer service goals.
- Ensured compliance with company policies, safety standards, and loss prevention procedures.
- Directed and executed sales floor merchandising by stocking, zoning, and replenishing apparel according to modular plans and visual standards.
ORDER FULFILLMENT
Walmart
10.2022 - 02.2025
- Fulfills customer orders by reviewing orders, locating, preparing, and packaging merchandise.
- Ensures the accuracy of orders prior to pick up.
- Makes appropriate product substitutions and consults with customers as needed to ensure satisfaction.
- Follows up on out-of-stock merchandise.
- Trains and mentors new fulfillment associates on efficient sequencing and accuracy techniques, strengthening team consistency and reducing onboarding time.
CUSTOMER SERVICE REPRESENTATIVES
AT&T
07.2021 - 09.2022
- Documented customer interactions and updated account records in internal systems, improving data accuracy and case resolution time.
- Explained AT&T products, plans, and promotions, identifying opportunities to upsell and retain customers.
- Assisted customers via phone and digital channels while maintaining a professional and empathetic approach.
Education
Highschool - undefined
Crown Point
01.2021
Skills
- Excellent Verbal and written communication skills
- Time Management and Organization
- A high level of critical thinking and the ability to troubleshoot
- Ability to utilize good judgement
- Proficient computer skills, Microsoft Word, Microsoft Excel, Inventory Management
- Team Leadership, Conflict Resolution, Adaptability, Training Development
- Conflict mediation
- Empathic communication
- Active listening
Certification
CERTIFIED NURSING ASSISTANT 2023
Timeline
Intake Specialist/Reception Tech
CSL Plasma Center
04.2026 - Current
APPAREL TEAM LEAD
Walmart
02.2025 - 04.2026
ORDER FULFILLMENT
Walmart
10.2022 - 02.2025
CUSTOMER SERVICE REPRESENTATIVES
AT&T
07.2021 - 09.2022
Highschool - undefined
Crown Point