Anaiza Marrero
Pembroke Pines,FL
Summary
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
14
14
years of professional experience
Work History
Referral coordinator
DMC Now Cano Health
01.2019 - Current
- Managed high-volume referral workflows, ensuring timely processing, accurate documentation, and minimal delays in patient care coordination.
- Led insurance verification and prior authorization processes, significantly reducing denial rates and expediting approvals for specialty services.
- Optimized referral tracking systems within EHR platforms, improving visibility and turnaround times across care teams.
- Managed communication between patients, providers, and insurance companies for streamlined processes.
- Collaborated with healthcare teams to address referral-related inquiries and resolve issues efficiently.
- Analyzed referral data and identified process gaps, implementing workflow improvements that enhanced efficiency, reduced backlog, and improved patient satisfaction scores.
- Scheduled appointments with specialists on behalf of clients.
Manager
PUBLIX DELI
01.2017 - 01.2019
- Customer service and satisfaction.
- Supervised daily deli operations, ensuring compliance with health and safety standards.
- Conducted performance evaluations, providing constructive feedback to team members.
Manager
GLOBAL MIAMI
01.2012 - 01.2017
- Manager of four stores inside the airport
- Trained and mentored staff on best practices and operational procedures.
- Coordinated scheduling to optimize resource allocation and minimize downtime.
Education
4 Year Bachelors Degree -
Havana University
01.1999
Skills
- Pre-authorizations and Insurance verification
- Customer service
- Speaks both English and Spanish
- Familiarized with employee schedule
- Medical terminology
- Communication skills
- Team leadership
- Time management
- Coordination, attention to details and focus on tasks
- Knowledge on medical records
Timeline
Referral coordinator
DMC Now Cano Health
01.2019 - Current
Manager
PUBLIX DELI
01.2017 - 01.2019
Manager
GLOBAL MIAMI
01.2012 - 01.2017
4 Year Bachelors Degree -
Havana University