Anaja Vizcarrondo
Saint Albans,NY
Summary
Nursing student and aspiring healthcare professional with solid foundation in medical terminology and anatomy acquired through academic projects. Proven ability in teamwork, problem-solving, and time management. Prepared to contribute effectively in high-pressure environments with strong multitasking and record-keeping skills. Committed to delivering exceptional service and supporting team success.
Overview
9
9
years of professional experience
Work History
Tow Truck Dispatcher
B & M Towing - Automotive Towing And Roadside Assistance
06.2023 - 03.2024
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Updated company records diligently, keeping track of vehicle maintenance schedules and driver certifications.
- Ensured timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.
- Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
Customer Service Representative
Amazon
10.2020 - 12.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Comcast, Xfinity
10.2018 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
- Adapted quickly to new technologies introduced into the work environment, utilizing tools effectively during customer interactions.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Cashier
West Side Market
01.2015 - 08.2018
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Reduced wait times for customers through swift transaction processing and multitasking abilities.
- Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.
- Prevented loss through vigilant monitoring of potential theft situations around the register area.
- Enhanced customer satisfaction by providing efficient and accurate cashiering services.
Education
No Degree - Nursing
Plaza College
Queens06-2026
High School Diploma -
Richmond Hill High School
Queens06-2016
Skills
- Strong multitasking
- Quick learner
- Reliability and punctuality
- Professionalism and courtesy
- Record keeping
- Teamwork
- Problem-solving
- Excellent communication
- Microsoft Office proficient
- Data management
- Administrative support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Tow Truck Dispatcher
B & M Towing - Automotive Towing And Roadside Assistance
06.2023 - 03.2024
Customer Service Representative
Amazon
10.2020 - 12.2022
Customer Service Representative
Comcast, Xfinity
10.2018 - 02.2020
Cashier
West Side Market
01.2015 - 08.2018
No Degree - Nursing
Plaza College
High School Diploma -
Richmond Hill High School
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