Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Fikaris

Carmel,NY

Summary

Proactive Tow Truck Dispatcher and Lead Teacher with extensive experience in dispatch procedures, classroom management, and child safety. Expertise in customer service, effective prioritization, and differentiated instruction techniques. Known for reliability, professionalism, and strong decision-making skills, consistently contributing to team success and organizational goals.

Overview

9
9
years of professional experience

Work History

Tow Truck Dispatcher

Lil Pete's Automotive Inc.
08.2021 - Current
  • Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
  • Provided exceptional service, addressing customer inquiries and handling complaints professionally.
  • Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
  • Improved response times by effectively prioritizing and dispatching tow truck assignments.

Lead Teacher, Three-Year-Olds Classroom

Little Scholars Village
03.2022 - 05.2024
  • Encouraged independent problem-solving skills through inquiry-based learning opportunities.
  • Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
  • Established clear expectations for behavior, leading to increased focus during instructional time.
  • Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.

Caregiver

Private Home
03.2015 - 07.2020
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Established daily routines to provide structure and predictability for children under care.

Barista

Dunkin Dounuts
09.2015 - 07.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

No Degree - Radiology

Westchester Community College
Valhalla, NY
05.2026

High School Diploma -

Carmel High School
06.2016

Skills

  • Strong multitasking
  • Quick Learner
  • Team player attitude
  • Reliability and punctuality
  • Decision-making capabilities
  • Time management expertise
  • Patience and Calmness
  • Customer Service-Oriented
  • Record Keeping Abilities
  • Professionalism and Courtesy

Timeline

Lead Teacher, Three-Year-Olds Classroom

Little Scholars Village
03.2022 - 05.2024

Tow Truck Dispatcher

Lil Pete's Automotive Inc.
08.2021 - Current

Barista

Dunkin Dounuts
09.2015 - 07.2016

Caregiver

Private Home
03.2015 - 07.2020

No Degree - Radiology

Westchester Community College

High School Diploma -

Carmel High School

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Brittney Fikaris