Ana K Merced Rivera
Springfield,Massachusetts
Summary
Driven professional with experience in financial operations and strategic planning. Demonstrated ability to effectively monitor financial performance and provide sound financial guidance to executive teams. Skilled in developing budgets and financial forecasts, as well as overseeing financial reporting, accounts payable/receivable, and payroll. Possesses excellent problem-solving, communication, and leadership skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Advantage Rent A Car
01.2017 - 06.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Bank Teller Supervisor
Td Bank
10.2017 - 07.2024
- Supervised daily operations of the branch office including staffing schedules, maintenance requests, inventory control systems
- Collaborated with other departments within the organization to coordinate activities that impacted the branch's operations
- Provided feedback on employee performance reviews in order to improve job performance standards across the team
- Assisted customers with their banking needs by providing advice on products and services available at the bank
- Successfully managed a team of bank tellers and provided guidance to ensure excellent customer service was delivered
- Resolved conflicts between customers and staff in a professional manner while maintaining high levels of customer satisfaction
- Maintained accurate records of customer accounts such as deposits, withdrawals, loan payments, transfers
- Provided support to team members in resolving customer service issues, including complaints
- Developed operational procedures for improved workflow processes throughout the branch office
- Developed training materials and conducted effective training sessions for new hires on banking policies and procedures.
Education
High School Diploma -
High School Of Science And Technology
Springfield, MA06.2015
Skills
- Policy Enforcement
- Certified Accounts Payable Practitioner
- Fraternal Insurance Counselor
- Interpersonal Skills
- Transaction processing accuracy
Certification
Notary
Timeline
Bank Teller Supervisor
Td Bank
10.2017 - 07.2024
Call Center Representative
Advantage Rent A Car
01.2017 - 06.2017
High School Diploma -
High School Of Science And Technology
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