Anaka Scoville
Beloit,United States
Overview
7
7
years of professional experience
Work History
Branch Accounting Support
ABC Supply
Beloit, WI
07.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Built sustainable relationships and engaged customers by going extra mile.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Intelligence Analyst
Wisconsin Army National Guard
Tomah, WI
10.2016 - 10.2023
- Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific training environments.
- Gathered details about enemy forces, troop movements. strengths, tendencies and activities.
- Collected, reviewed and processed intelligence information for senior personnel.
- Prepared briefs and intelligence presentations and disseminated to appropriate stakeholders.
- Developed and distributed intelligence products focused on field operations.
- Identified potential and existing threats and vulnerabilities.
- Determined key trends using gathered intelligence.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Wrote reports on verifiable incidents, incoming suspensions and other concerns.
- Developed intelligence documents for senior leadership briefings.
- Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
- Conducted research to produce detailed reports on current threats and patterns of activity in designated areas.
- Analyzed data from a variety of sources to identify potential targets, threats or opportunities.
Residential Security Officer
Rock Valley Community Programs
Janesville, WI
08.2019 - 07.2022
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
COVID-19 Response
Wisconsin Army National Guard
, WI
05.2020 - 05.2022
- Prepared tests for mailing and distribution, packaged samples to transport to lab and assisted with community-based testing.
- Assisted with quality, safety and other process improvement activities.
- Performed pre-analytical and assisted with analytical procedures for patient testing.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining the Vaccine Supply area in neat and organized fashion.
Security Guard
Blackhawk Technical College
Janesville, WI
10.2019 - 05.2020
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Completed incident reports to record security or loss prevention incidents.
Security Officer
Midwest Patrol
Madison, WI
03.2018 - 08.2019
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Provided friendly and professional assistance to employees, visitors and customers.
- Produced timely and accurate reports about findings.
- Gathered proof of activities through video recordings, photographs and statements.
- Investigated background of claimants and witnesses to uncover past criminal activity.
- Reviewed gathered information to assess or detect issues.
Education
Associate Degree - Criminal Justice
Blackhawk Technical College
Janesville, WI05.2020
Skills
- Detail-Oriented
- Team Player
- Conducting Briefings
- Data Evaluation
- Research and Analysis
- Data Management
- Organizational Skills
- Working Collaboratively
- Team Building
- Friendly, Positive Attitude
- Threat Assessment
- Intelligence Gathering
- Threat Detection
Additional Information
- References available at request
Timeline
Branch Accounting Support
ABC Supply
07.2022 - Current
COVID-19 Response
Wisconsin Army National Guard
05.2020 - 05.2022
Security Guard
Blackhawk Technical College
10.2019 - 05.2020
Residential Security Officer
Rock Valley Community Programs
08.2019 - 07.2022
Security Officer
Midwest Patrol
03.2018 - 08.2019
Intelligence Analyst
Wisconsin Army National Guard
10.2016 - 10.2023
Associate Degree - Criminal Justice
Blackhawk Technical College