Lisa Poirier
Chicago,IL
Summary
A diligent and quick-thinking professional, adept at swiftly adjusting to new environments. With extensive experience in customer service, I have honed my ability to collaborate with diverse groups, enhance communication and delegation skills, and lead with a commitment to company values.
Overview
8
8
years of professional experience
Work History
Branch Support Specialist
Allied Universal Security Services, Systems and Solutions
Chicago, IL
10.2021 - Current
- Conducted orientation programs for seamless integration of new employees.
- Updating and managing company compliance.
- Coordinated training programs and orientation sessions.
- Conducted comprehensive evaluations of backgrounds, prints, and licenses.
- Meetings with managers to enforce company and client requirements.
- Consistently achieved weekly targets, ensuring alignment with company's objectives.
- Ensured compliance with security protocols when handling sensitive information.
- Explained policies, procedures, and services to employees.
- Organized timely and accurate referrals to help employees obtain health care services, and access available resources.
- Resolved customer inquiries via phone, email, or face-to-face interactions in a timely manner.
Lead Badging Officer
Allied Universal
Chicago, IL
08.2019 - 10.2021
- Trained and onboarded new hires
- Tracked badging compliances and daily records
- Enforce security regulations/policies per client requests
- Document reports of suspicious activity
- Perform all current health regulations for personnel and visitors
Customer Service Representative
Kohl's Corporation
Chicago Heights, IL
12.2016 - 08.2019
- Assisted with returns, pickups, and exchanges
- Ensured customer satisfaction and Assisted with account issues
- Communicated with other departments to achieve common goals
- Maximized efforts to have goals exceeded for credit card sign ups
Education
High School Diploma -
East Leyden Highschool
IL06-2011
Skills
- Word
- Excel
- Outlook
- Web browsers
- Social media
- Gmail
- Google Docs
- Google Drive
- Optyma
- Icisms
- Winteam
- Interpersonal communication
- Delegating tasks
- Multitasking
- Intermediate-level typist
- Branch operations
- Share Point
- Time management proficiency
- Regulatory compliance awareness
- Process improvement strategies
- Conflict resolution techniques
- Detail-oriented
- Cross-functional collaboration
- Professional networking
Volunteer
- Special Olympics
- Food Drives
- Clothing Drives
- Toys 4 Tots
- Blood Drive
Timeline
Branch Support Specialist
Allied Universal Security Services, Systems and Solutions
10.2021 - Current
Lead Badging Officer
Allied Universal
08.2019 - 10.2021
Customer Service Representative
Kohl's Corporation
12.2016 - 08.2019
High School Diploma -
East Leyden Highschool
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