Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANAKAREN PEREZ

San Antonio,Texas

Summary

Enthusiastic customer service representative with 5+ years of experience dealing with and resolving customer inquiries. I seek a customer service representative position in a stable company, where I can best showcase, utilize and improve my skills and expertise in customer relations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Aladdin Cleaning & Restoration
12.2019 - Current
  • Proficient in handling escalated calls
  • Answer 50+ daily customer telephone calls promptly to avoid on-hold wait times
  • Maintain customer satisfaction with forward-thinking strategies on addressing customer needs and resolving concerns
  • Keep accurate and current customer account data with manual forms processing and digital information updates.

Administrative Assistant

Alfonso's Lawncare
01.2014 - 04.2018
  • Managed customer relations and customer service through daily communication and interaction
  • Helped 20+ customers everyday with positive attitude and focus on customer satisfaction.

Administrative Assistant

The Punchlist Co.
03.2012 - 12.2014
  • Improved operational efficiencies while managing management requests, inventory, transactions, and pricing needs
  • Follow up with management to ensure their needs were met.

Education

Restore Education
01.2019

Skills

  • Bilingual
  • Microsoft Office Specialist

Certification

Microsoft Specialist

Timeline

Customer Service Representative

Aladdin Cleaning & Restoration
12.2019 - Current

Administrative Assistant

Alfonso's Lawncare
01.2014 - 04.2018

Administrative Assistant

The Punchlist Co.
03.2012 - 12.2014

Restore Education

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ANAKAREN PEREZ