Ana Karen Yee
Office Administrator & Onsite Event Coordinator
San Jose,CA
Summary
Goal-driven individual with patient and client relationships experience and a highly transferable skill set for an event coordinator position. Personable and ambitious with excellent communication skills and a talent for developing leads, pitching opportunities and acquiring new relationships with clients in dynamic environments. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. C-Suite communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Language
Work History
Office Administrator & Onsite Event Coordinator
Lyra Health
Burlingame, CA
08.2021 - Current
- Ensured that the office operates smoothly and efficiently along with receiving and directing visitors, and handling or delegating basic office tasks
- Build relationships and managing vendors through friendly interactions and discussions about which supplies the office needs most, ensuring a fully stocked office enabling employees to work without slowdowns
- Recruited vendors to service the office with caterings,onsites,team events while raising employee satisfaction with the facility
- Streamlined the office workflow by surveying management and coworkers for feedback on ways to improve office efficiency, resulting in higher productivity and employee satisfaction
- Assisted with planning and implementation of office move for new facility
Office Manager
California Avenue Optometry
Palo Alto, CA
10.2019 - 08.2021
- Evaluated employee records and productivity and submitted evaluation reports.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for patients.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability during Covid
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Optician & Lab Manager
Dr.Scott Feldman
San Jose, CA
06.2016 - 09.2019
- Interpreted ophthalmologist and optometrist prescriptions by guiding clients on frame style choices and lens options, boosting revenue
- Earned a reputation as a trustworthy source by explaining the impact of treatments and prescriptions on client lifestyles, growing visits and sales from repeat clients
- Updated sales orders and verified/billed insurance by utilizing multiple computerized administrative and productivity systems, enhancing efficiency between eye care specialists and the back office
Optician
Optical Illusions
San Jose, CA
10.2014 - 05.2016
- Raised client comfort levels by conducting gentle and efficient pre-tests in preparation of eye exams, improving appointment efficiency and reception area flow
- Conducted inventory by counting samples such as eye drops and contact lens accurately and updating the inventory database, saving the practice $30,000 in operational expenses annually
- Processed all administrative paperwork by promptly completing forms and getting appropriate sign offs, ensuring 100% completeness of all client files
Optician
Focus Optometry
San Jose, CA
11.2012 - 07.2015
- Collaborated with frame and lab teams through friendly and professional communication to ensure order accuracy, increasing client satisfaction by %
- Adjusted and fitted frames according to prescriptions and client specifications such as the client’s face shape,decreasing the percentage of adjusted frames returned due to fit issues by 80%
- Delivered service expectations by active listening, responding to clients in a positive manner and following up quickly, resulting in clients recommending the office to family and friends
Education
Bachelor of Science - Bachelor Of Science In Business
University of Phoenix
Tempe, AZ 08.2018 - 09.2021
Skills
Event Planning Expertise: I have successfully coordinated inhouse events at various scales, ensuring seamless execution from conception to completionundefined
Timeline
Office Administrator & Onsite Event Coordinator
Lyra Health
08.2021 - Current
Office Manager
California Avenue Optometry
10.2019 - 08.2021
Bachelor of Science - Bachelor Of Science In Business
University of Phoenix
08.2018 - 09.2021
Optician & Lab Manager
Dr.Scott Feldman
06.2016 - 09.2019
Optician
Optical Illusions
10.2014 - 05.2016
Optician
Focus Optometry
11.2012 - 07.2015
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