Ana L Ortiz
Joliet,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dynamic Bilingual Customer Service Representative with 7 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
5
5
years of professional experience
Work History
Receptionist
Dental Dreams LLC
04.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Lead Technician
WeatherTech
01.2017 - 10.2018
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Tracked and recorded parts and labor costs related to each service call.
- Streamlined inventory management by implementing an efficient tracking system for tools, parts, and supplies.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05.2015
Skills
- Cloud-Based File Organization
- Statistical Analysis
- Professional Demeanor
- Meeting Preparation
- Appointment management
- Telephone Etiquette
- Patient Registration
- Time Management
- Paperwork coordination
Timeline
Receptionist
Dental Dreams LLC
04.2021 - 03.2022
Lead Technician
WeatherTech
01.2017 - 10.2018
High School Diploma -
Joliet Central High School