Vicki Khourie
Business Associate
Bardwell,KY
Summary
Dynamic and results-oriented Receptionist with a proven track record at Glens Residential Construction, excelling in client relations and office management. Leveraged organization skills and a service-oriented mindset to enhance customer satisfaction and streamline operations. Demonstrated exceptional multitasking abilities, ensuring confidentiality and efficient data management, contributing significantly to workplace efficiency and client trust.
Overview
14
14
years of professional experience
Work History
Receptionist
Glens Residential Construction
Bardwell, KY
02.2010 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected Type payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
N/A - Business Administration
WKCTCS
Paducah, KYYes - Education
Carlisle County High School
Bardwell, KY05.2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and Seating Clients
- Scheduling appointments
- Data inputting
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Service-oriented mindset
- Office Management
- Multi-Line Telephone Systems
- Performance Improvement
- Basic accounting
- Security awareness
- Document Control
- Business operations understanding
- Office equipment operations
- Meeting Preparation
- Staff Management
- Record preparation
- Supply Management
- Security understanding
- Business Administration
- Project Management
- Project Coordination
- Transcription and dictation
- Correspondence Management
- Correspondence distribution
- Travel Arrangements
- Travel Planning
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Computer Proficiency
- Relationship Building
- Billing and Invoicing
- Visitor and Customer Relations
- Conflict Resolution
- Customer Complaint Resolution
- Documentation
- Records Maintenance
- Basic Math
- Call Management
- Multi-Line Phone Systems
- Word Processing
- Supply Ordering
- Inventory Management
- Records Management
- Office Supply Management
- Bookkeeping Support
- Bank Deposits
- Office Equipment Maintenance
- Meeting Support
- Claims Handling
- Research and Data Analysis
- Switchboard Operation
- Report Preparation
- 50 wpm Typing Speed
- Cloud-Based File Organization
- Intuit QuickBooks
- Digital File Transmission
Timeline
Receptionist
Glens Residential Construction
02.2010 - Current
N/A - Business Administration
WKCTCS
Yes - Education
Carlisle County High School