Analda Felician
Westbury
Summary
Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 5 years of helping patients and delivering exceptional service. A smart individual with a vast knowledge of medical terms.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Representative and Physician Billing
St.Francis Hospital and Heart Center
03.2023 - Current
- Obtaining eligibility and referrals for insurances/APNs
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Medical Front Desk Assistant
Neurology, Laurence Haber MD
01.2023 - 03.2023
- Rooming patients in exam room, complete fall screenings
- Assist in preparing patient for EMG/EEG test
- Verifying medication refills and authorizations
- Obtaining records and past neuro-testing reports such as EMG, MRA/MRI, and spinal testing
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Unit Clerk
Glen Cove Center for Nursing and Rehabilitation
10.2021 - 01.2023
- Communicating with the various physicians and practices to set up specialty/follow-up for continued care in and outside facility
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Assist in preparing medical documents for emergency hospital transfers
- Ordering specialty X-rays, labs, and EKGs
- Obtaining prior insurance approval for various procedures, medication, and treatments
- Arranged discharges and patient transportations.
- Prepared and processed patient referrals and transfer requests.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
Home Health Aide
Edison Home Health Care
03.2020 - 06.2020
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
Education
Nursing
Med Life-Institute For Nursing
Miramar, FL01.2018
Mental Health Counseling
Kingsborough Community College
NY, 11235Westbury High School
NY, 1156801.2017
Skills
- Insurance Verification
- Problem-Solving
- Medical Terminology
- Proficient in Epic EMR
- Multitasking and Organization
- Interpersonal Skills
Certification
- BLS certification American Heart Association
- Nassau County Provisional, Clerk Typist I
Timeline
Patient Representative and Physician Billing
St.Francis Hospital and Heart Center
03.2023 - Current
Medical Front Desk Assistant
Neurology, Laurence Haber MD
01.2023 - 03.2023
Unit Clerk
Glen Cove Center for Nursing and Rehabilitation
10.2021 - 01.2023
Home Health Aide
Edison Home Health Care
03.2020 - 06.2020
Nursing
Med Life-Institute For Nursing
Mental Health Counseling
Kingsborough Community College
Westbury High School
- BLS certification American Heart Association
- Nassau County Provisional, Clerk Typist I
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