Analea Thielke
SNOHOMISH,WA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
16
16
years of professional experience
Work History
Paraeducator, Special Education
Everett School District
11.2016 - Current
- Reported on student progress, behavior, and social skills to parents.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Established professional relationships with parents and other teachers to increase rapport and support.
Mentor, At-Risk Youth
Citylife
06.2015 - 06.2021
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Built lasting relationships with youth and parents or guardians.
- Developed and implemented programs to engage and empower underserved populations.
Receptionist
Vern Fonk
06.2008 - 07.2015
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail..
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled cash transactions and maintained sales and payments records accurately.
Resident Advisor
University Of Alaska Anchorage
08.2014 - 05.2015
- Solved grievances and complaints by collaborating with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Provided crisis management and intervention during emergency situations.
Education
Bachelor of Arts - Global Studies
Arizona State University
Tempe, AZ04.2022
Skills
- Payment Collection
- Customer Service
- Time Management
- Teamwork and Collaboration
Timeline
Paraeducator, Special Education
Everett School District
11.2016 - Current
Mentor, At-Risk Youth
Citylife
06.2015 - 06.2021
Resident Advisor
University Of Alaska Anchorage
08.2014 - 05.2015
Receptionist
Vern Fonk
06.2008 - 07.2015
Bachelor of Arts - Global Studies
Arizona State University