Tabatha Montanez
Bronx,NY
Summary
Becoming part of a company that provides a challenging work environment, that will promote me to grow as I contribute to the company's success. My personality, infectious energy and desire to learn can be a differentiating factor in any organization. Furthermore, my passion for teamwork together with my competitive nature are best suited for impacting the customers initial experience and delivering guidance and education on various topics.
Overview
9
9
years of professional experience
Work History
Paraeducator, Special Education
Bronx High School Visual Arts
02.2021 - Current
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Bank Teller
TD Bank
10.2017 - 01.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Performed advanced transactions such as foreign exchange and balancing Automated Teller Machines (ATM) and Teller Cash Recyclers (TSR) when necessary.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Trained and mentored incoming bank tellers on daily duties and procedures.
- Assisting the Lead Teller with daily duties as directed by the Teller Supervisor
Animal Care Assistant
Animal Specialty Center
11.2016 - 06.2017
- Completed animals examinations and recorded pulse, respiration rate, and temperature.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Restrained animals safely during exams and procedures.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Supported animal surgeries by preparing animals, maintaining surgical equipment, and monitoring animal condition after surgery.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Cashier/Customer Service Representative
Footlocker Inc
03.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Applied Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY06.2016
Collegiate Institute For Math And Science
Bronx, NY06.2015
Beacon High School
Beacon, NY01.2014
Skills
- Data Inputting
- Payment Collection
- Money Handling
- Organizational Skills
- Ethical Conduct
- Educational Assistance
Timeline
Paraeducator, Special Education
Bronx High School Visual Arts
02.2021 - Current
Bank Teller
TD Bank
10.2017 - 01.2021
Animal Care Assistant
Animal Specialty Center
11.2016 - 06.2017
Cashier/Customer Service Representative
Footlocker Inc
03.2015 - 12.2016
Associate of Applied Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
Collegiate Institute For Math And Science
Beacon High School
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