Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANALECIA Dos Santos

Malden,MA

Summary

Dynamic professional with a proven track record in fast-paced environments, such as VNA Care. Skilled in maintaining cleanliness standards and offering exceptional customer service. Excelled in multitasking and ensuring customer satisfaction, leveraging abilities in food safety and professional interactions. Demonstrated commitment to excellence and continuous improvement, with a focus on achieving and surpassing employer-desired outcomes.

Overview

17
17
years of professional experience

Work History

Buffet Server

VNA Care
Somerville, MA
11.2023 - 07.2025
  • Effectively multitasked within fast-paced environment.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Housekeeper

AGS Professional Services
North Andover, MA
08.2023 - 09.2024
  • Ensured that all health standards were met during cleaning operations.
  • Maintained and organized cleaning supplies stock.
  • Followed safety procedures when handling hazardous materials.
  • Used cleaning chemicals following proper guidelines.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Laundered sheets and removed stains to restore linens to pristine condition.

Customer Service Representative

Clinic Kids-Paranaguá, PR
Paraná, Brazil
01.2009 - 01.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

CEEBJA - Curitiba, PR - Brazil

Skills

  • Professional appearance
  • Cooking
  • Cleanliness standards
  • Order taking
  • Food safety
  • Excellent customer service

Languages

Portuguese
Native/ Bilingual

Timeline

Buffet Server

VNA Care
11.2023 - 07.2025

Housekeeper

AGS Professional Services
08.2023 - 09.2024

Customer Service Representative

Clinic Kids-Paranaguá, PR
01.2009 - 01.2012

CEEBJA - Curitiba, PR - Brazil

Similar Profiles

CREATE PROFILE
ANALECIA Dos Santos