Analee Garza

• Customer Outreach: Contact customers whose rental agreements have expired to explore options for renewing or returning merchandise.
• Collections: Engage with customers either by telephone or field collections, that may involve visiting customer's homes to collect payments or recover tires and wheels.
• Account Management: Track account activity, manage daily credit operations and ensure compliance with company policies and relevant laws.
• Customer Relationship Building: Strive to build trust and establish positive relationships with customers, focusing on solutions and long term engagement rather than just debt collections.
• Sales and Renewals: Actively seek opportunities to renew rental agreements by demonstrating the value of the service and addressing

customer needs.

• Merchandise Recovery: Coordinate return of merchandise when a customer is unable to fulfill their agreements.
• Collaboration: Work with the sales team to ensure a smooth rental process and address cutomer issues effectively.
• Legal Compliance: Follow ll applicable state and federal laws related to collections and account management.

• Worked the deposit department for Bank of America.
• Closed customer's accounts ,and transferred money for the customer,
• Replaced debit cards and filed fraud/ transaction claims and troubleshooting.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.

• Assisted clients in selecting appropriate health plans based on their needs, preferences, and budget constraints for Texas Medicaid and CHIP.
• Enhanced customer satisfaction by providing efficient enrollment services and addressing concerns promptly.
• Maintained accurate records of all client interactions, transactions, comments, and complaints for future reference.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Processed title and payday loans.
• Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
• Followed state laws for debt collection.

• An online loan company.
• Verified customers credit score and banking information.
• Followed up with potential customers in filling out their loan application.
• Instrumental in assuring loans were deposited in a timely manner.

Maintained superior customer service.

• Measured and evaluated the performance of customer service representatives who came in direct contact with the company's consumer base, to enure optimal operations.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
• Assisted clients in choosing the appropriate Blue Cross/ Blue Shield coverage for their needs.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Deli is kept up with health codes.
• Receiving and stocking of in coming merchandise.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.