Analeen Vara
Lowe’s
El Paso,TX
2
Languages
1
Certification
6
years of professional experience
Customer Service Associate, Fulfillment Member, Fulfillment Team Lead and now Fulfillment Department Supervisor for Lowe’s Home Improvement with a drive to improve my department to better the company’s value.
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Work History
Fulfillment Department Supervisor
1 Year- Guided and supported team of associates and leadership to achieve productivity goals, enhance customer experiences, and streamline day-to-day operations. Manage staffing needs and workflow to keep pickup, curbside, installation, GIG, and delivery orders moving accurately and on schedule, while tracking and meeting goals around accuracy, shrink, safety, and compliance. Handled customer escalations and troubleshot operational issues while conducting safety checks to ensure safe and clean work environments. Acted as Manager-on-Duty to lead store operations, uphold service expectations, and assist in cross-departmental duties for smooth workflow. Also fully trained and certified to operate powered equipment including forklifts, order pickers and reach trucks.
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new team members on store policies and procedures.
- Coordinated inventory management processes to minimize stock discrepancies.
Fulfillment Team Lead
2 Years- Oversaw fulfillment department, strategizing daily actions based on coverage, order volume, and order difficulty. I ensure all orders are made and done correctly and supervise all unfulfilled reports that respond to the verification of an orders completion.
- Led daily operations of fulfillment team, ensuring timely and accurate order processing.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
Fulfillment Member
2 Years- Processed online customer orders, online deliveries, and online installations to spotlight the convenient features of online shopping to customers aside from their in-person experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Associate
3 Years- Enhanced customer interactions at Lowe's by addressing inquiries through in-person and phone communication, resolving complex issues, and fostering customer loyalty.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted customers with product selection, providing expert knowledge on home improvement solutions.
- Processed transactions accurately, ensuring seamless checkout experiences for all customers.
Education
BFA - Film and Digital Media
Skills
Operational efficiency
Team supervision
Client experience strategy
Customer service
Problem resolution
Performance improvement
Forecasting and planning
Cost planning
Leadership
Coaching and mentoring
Decision-making
Time management
Accomplishments
- Supervised team of 10 staff members.
- Achieved a higher LTR percentage by completing online orders with accuracy and efficiency.
- Achieved lower pending costs through effectively helping with unfulfilled reports
Certification
- Licensed forklift, cherry picker, reach truck operator - 2020-2026
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Fulfillment Department Supervisor
Lowe’s
01.2025 - 01.2026Read More
Fulfillment Team Lead
Lowe’s
01.2023 - 01.2025Read More
Fulfillment Member
Lowe’s
01.2021 - 01.2023Read More
Customer Service Associate
Lowe’s
01.2020 - 01.2023Read More
University of New Mexico
BFA from Film and Digital Media
Read More