Analena English
Dallas ,Texas
Summary
Dedicated HR professional adept at leveraging data and analytics to drive strategic HR initiatives. Highly skilled in policy implementation, procedure development, payroll processing, and benefit audits, with a proven track record in analyzing company needs and crafting long-term solutions to achieve personnel objectives. Experienced in talent acquisition, employee relations, and performance management. Notable achievements include implementing the "Right People Right Seat" program and developing "Turn Up Tuesday" weekly huddles.
Human resources professional with comprehensive expertise in employee relations, recruitment, and talent management. Proven track record of implementing impactful HR strategies that align with organizational goals. Valued for collaborative team approach and adaptability to changing business needs, leveraging skills in conflict resolution and performance management.
Overview
16
16
years of professional experience
Work History
Senior Human Resources Coordinator
CBS Building Maintenance/ Dbox Inc/ Quantum Inc
08.2024 - Current
- Managed HRIS data entry, ensuring accuracy and confidentiality of employee records and information.
- Assisted in conducting internal investigations regarding policy violations or allegations of misconduct while maintaining confidentiality.
- Collaborated with department heads to create job descriptions that accurately reflected position responsibilities and requirements.
- Facilitated conflict resolution sessions between team members, resulting in improved working relationships among staff.
- Collaborated closely with payroll department on employee-related transactions to ensure accurate and timely processing of payments.
Human Resources Generalist
Visual Matrix
11.2019 - 07.2024
- Efficiently processed payroll using Paylocity, conducted time audits, managed per diems and reimbursements, merit increases, and resolved payroll-related inquiries with thorough investigation and prompt resolution.
- Managed the full recruitment lifecycle, including job postings, candidate sourcing, interviewing, hiring, and onboarding, as well as performance improvement plans (PIPs), terminations, and exit interviews.
- Collaborated in developing the Training & Development department curriculum, tailoring comprehensive programs for customer education and onboarding, as well as structured training for new hires to enhance their skills and integration into the company.
- Coordinated ADA accommodations and managed FMLA leave requests, ensuring compliance and addressing employee needs effectively.
- Established monthly one-on-one meetings and review standards, including career goal discussions and 360° employee feedback surveys.
- Ensured compensation and benefits structures aligned with market conditions and budget requirements, conducted benefit audits, maintained accurate and confidential employee profiles, and managed HRIS data integrity.
Operations Manager, Customer Experience
Visual Matrix
04.2016 - 11.2019
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Developed process controls and metrics for daily management of call center.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards. Met department goals while maintaining a customer rating of 95%.
Client Support Specialist
Visual Matrix
08.2014 - 04.2016
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Increased overall ticket resolution rates through thorough research efforts, ultimately improving team productivity levels.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
General Manager
Night Hotel
02.2010 - 04.2014
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Addressed and resolved general payroll-related inquires.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
Education
BBA - Human Resources Management
Texas Woman's University
Denton, TX05-2026
Skills
- Recruiting and full onboarding life cycle
- HRIS, EEO, FLSA, FMLA, ADA
- Payroll (Paylocity)/ BambooHR
- Training and development
- Compensation and benefits
- Detail orientated
- Employee relations
- Career Development
- Business performance management
- State (Texas) certified Notary Public
Timeline
Senior Human Resources Coordinator
CBS Building Maintenance/ Dbox Inc/ Quantum Inc
08.2024 - Current
Human Resources Generalist
Visual Matrix
11.2019 - 07.2024
Operations Manager, Customer Experience
Visual Matrix
04.2016 - 11.2019
Client Support Specialist
Visual Matrix
08.2014 - 04.2016
General Manager
Night Hotel
02.2010 - 04.2014
BBA - Human Resources Management
Texas Woman's University