ANALENE DE PAULA CHAVES
Chesapeake,VA
Summary
Motivated Restaurant Server experienced in food service operations and customer engagement. Delivered exceptional dining experiences through strong communication skills and detailed menu knowledge. Focused on enhancing customer satisfaction and supporting team success in fast-paced environments.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Service Manager
Olive Garden Restaurant
Bala, Pennsylvania
03.2026 - 08.2026
- Trained and mentored staff on customer service best practices and menu knowledge, enhancing team performance and customer satisfaction.
- Supervised daily restaurant operations, ensuring adherence to service standards for optimal guest experience.
- Managed inventory levels, coordinating timely ordering and stock rotation to maintain operational efficiency.
- Handled customer complaints to improve service quality. in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Server/Bartender
Olive Garden Restaurant
Willow Grove, Pennsylvania
10.2023 - 12.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared and served a variety of beverages and cocktails to guests.
- Maintained cleanliness and organization of the bar and dining areas.
Dispatch Assistant
Under control logistics
Philadelphia, Pennsylvania
06.2021 - 10.2023
- Coordinated communication between drivers and clients for efficient dispatching.
- Managed scheduling of deliveries to optimize route efficiency and timing.
- Maintained accurate records of shipments and delivery statuses using logistics software.
Restaurant Server
Mediterranean 2000
Philadelphia, USA
09.2020 - 05.2021
- Delivered exceptional customer service, served food and beverages promptly, and created memorable guest experiences.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and balanced cash register at end of shifts.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Sales Representative
Top Cars Dealership
05.2019 - 08.2019
- Generated leads, consistently meeting and exceeding sales goals.
- Led the negotiation of contracts with prospective clients and established pricing schedules for quotes, promotions, and negotiations.
- Created weekly and monthly reports while delivering sales presentations to various prospective clients.
Executive Secretary
Porciuncula Insurance Agency
02.2018 - 02.2019
- Handled phone calls and redirected them, reconciled monthly financial records, organized daily, weekly, and monthly schedules, coordinated meetings and appointments, maintained contact information for clients, suppliers, and external partners, established and managed a filing system, arranged travel, recorded expenses and submitted reports, and executed receptionist duties.
- Managed executive calendars and scheduled appointments for leadership team.
- Coordinated travel arrangements and itineraries for business trips.
- Prepared meeting agendas and recorded minutes during executive meetings.
Education
Technical Account
02.2009 - 12.2010
High School -
Escola Estadual Sinval Rodrigues Coelho
Skills
- Customer service
- Service standard adherence
- Point of sale (POS) system operations
- Reservation management
- Hospitality and accommodation
- Upselling techniques
- Cleanliness
- Health and safety standards
- Scheduling efficiency
- Time management
- Multi-tasking efficiency
- Problem solving
- Attention to detail
Languages
- English, Native
- Portuguese, Native
- Spanish, Intermediate
Timeline
Service Manager
Olive Garden Restaurant
03.2026 - 08.2026
Server/Bartender
Olive Garden Restaurant
10.2023 - 12.2025
Dispatch Assistant
Under control logistics
06.2021 - 10.2023
Restaurant Server
Mediterranean 2000
09.2020 - 05.2021
Sales Representative
Top Cars Dealership
05.2019 - 08.2019
Executive Secretary
Porciuncula Insurance Agency
02.2018 - 02.2019
Technical Account
02.2009 - 12.2010
High School -
Escola Estadual Sinval Rodrigues Coelho