Analexa Rivera
Bayonne,NJ
Summary
To obtain a position as an active employee involving responsibility and working with others as a team member to achieve advancement and growth for the company.
Overview
12
12
years of professional experience
6049
6049
years of post-secondary education
Work History
Centralized Scheduler Specialist/Hybrid-Remote
Kessler Rehabilitation Center
02.2024 - 05.2025
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
Assistant Manager
Liquor Mart
02.2021 - 01.2024
- Collected and authorized payments of customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Verified goods received were consistent with vendor's invoice and product order.
- Maintained and balanced inventory records on a computerized POS system
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Purchased food and cultivated strong vendor relationships.
Front Desk Agent
Courtyard By Marriott
10.2018 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software (Micros Opera property management system) to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Answered multi-line phone system and enthusiastically greeted callers.
Front Desk Agent
Ramada Inn By Wyndham
03.2017 - 09.2018
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
- Confirmed group reservations and arranged personalized services for event attendees
- Answered customer telephone calls promptly and appropriately handled needs.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Performed bookkeeping activities such as balancing cash accounts
- Operated multi-line switchboard, sorted and distributed mail and messages.
Receptionist
Aurora B. Dorneo, M.D
02.2013 - 01.2017
- Confirmed appointments, communicated with clients and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
Education
Bachelor Of Science In Health And Human Services -
Western Governors University
Salt Lake City, UT 02.2026 - 03.2026
Associate Of Science - Medical Science
Hudson County Community College
Jersey City, NJHigh School Diploma -
Rahway High School
RahwayBayonne High School
BayonneSkills
- Customer Assistance
- CRM Software
- Medical Office Management
- Inventory Management
- Data Entry
- Problem Solving and Communication Skills
- Microsoft Office (Excel & Word)
- Organizational Skills
- Point Of Sale
- Upselling and Promotion
- Conflict Resolution
- Team Player
- Time Management
Education
true,true
Personal Information
Timeline
Bachelor Of Science In Health And Human Services -
Western Governors University
02.2026 - 03.2026
Centralized Scheduler Specialist/Hybrid-Remote
Kessler Rehabilitation Center
02.2024 - 05.2025
Assistant Manager
Liquor Mart
02.2021 - 01.2024
Front Desk Agent
Courtyard By Marriott
10.2018 - 03.2020
Front Desk Agent
Ramada Inn By Wyndham
03.2017 - 09.2018
Receptionist
Aurora B. Dorneo, M.D
02.2013 - 01.2017
Associate Of Science - Medical Science
Hudson County Community College
High School Diploma -
Rahway High School
Bayonne High School