Pamela Seabolt
Florence,AL
Summary
Detail-oriented professional with expertise in HIPAA compliance, customer service, and scheduling. Proven track record of enhancing patient satisfaction and maintaining confidentiality.
Overview
12
12
years of professional experience
Work History
PPG Centralized Scheduler Remote
Piedmont HealthCare
Atlanta, Ga
01.2026 - Current
- Collaborated with cross-functional teams to align schedules with organizational goals and patient needs.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
Patient Access Representative ER Remote
Piedmont Healthcare
Atlanta, Ga
12.2022 - 01.2026
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Managed insurance verification to minimize claim denials and streamline billing procedures.
- Assisted in training new staff on electronic health record (EHR) systems and patient access protocols.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Patient Access Representative Imaging
Piedmont HealthCare
Kennesaw, GA
02.2021 - 11.2022
- Coordinated patient check-in processes to enhance operational efficiency and improve patient experience.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Financial Counselor
Piedmont HealthCare
Atlanta,Ga
07.2019 - 02.2021
- Provided financial counseling to patients, ensuring understanding of insurance options and payment plans.
- Facilitated communication between patients and insurance companies to resolve billing issues efficiently.
- Analyzed patient financial data to prepare reports for management, supporting informed decision-making.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Patient Access Associate Remote ER
Piedmont HealthCare
Jasper,Ga
04.2014 - 06.2019
- Coordinated patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Trained new staff on patient access protocols, fostering a culture of accuracy and exceptional customer service.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Education
High School Diploma -
Fannin High School
Blue Ridge, GA05-1986
Skills
- Maintaining confidentiality
- Deadline oriented
- Scheduling expertise
- HIPAA compliance
- Data entry
- Insurance verification
- Teamwork
- Customer service
- Time management
Timeline
PPG Centralized Scheduler Remote
Piedmont HealthCare
01.2026 - Current
Patient Access Representative ER Remote
Piedmont Healthcare
12.2022 - 01.2026
Patient Access Representative Imaging
Piedmont HealthCare
02.2021 - 11.2022
Financial Counselor
Piedmont HealthCare
07.2019 - 02.2021
Patient Access Associate Remote ER
Piedmont HealthCare
04.2014 - 06.2019
High School Diploma -
Fannin High School