Hi, I’m
Ana Frias
Account Executive
Nashville,Tennessee
Summary
Adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
years of professional experience
Work History
SANS Institute
Business Development Executive
01.2023 - 06.2023
Job overview
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified business development challenges and customer concerns for proactive resolution.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Concentrix | Tennessee
Vendor Sales Representative
06.2022 - 12.2022
Job overview
- Top performing rep in Q3 with the most meetings and activities
- Led the team in revenue closed for Q3 with $1.3 million
- Achieves monthly sales goals by promoting product benefits and enrolling new clients
- Retaines execellent client satisfaction ratings through outstanding service delivery
- Meets with existing customers and prospects to discuss business needs recommend optimal solutions
- Attends advanced training sessions and conferences to increase product knowledge and productivity.
ServiceSource (acquired By Concentrix)
Sales Development Representative
03.2021 - 05.2022
Job overview
- Following outbound contact schedule to reach targeted potential customers through marketing qualified leads or contact sales requests for Google Cloud
- Helping identify the best solutions for customers and how to implement those solutions
- Fostering trust between customers and clients
- Reaching mastery of product knowledge and technical understanding of services to assess client requirements
- Manage high volume of customer contacts (65 activities per day) through phone and email
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- I have lead training sessions for a group of 8 new hires
- I have worked territories all over the U.S for the federal government, state and local government, and educational institutions (K-& higher education)
Earthwise Pet/Butler Bailey Pet Services LLC
Manager/Supervisor
07.2017 - 03.2020
Job overview
- Managed a team of 5-7 sales associates
- Interviewed and hired new employees
- Coordinated and sponsored live events to promote company products and services
- Was responsible for marketing company products and services through social media, telephone, and in person events
- Designed ads for local magazines and news outlets to promote pet services
- Me with outside sales reps to select products to be sold in store
- Met with potential clients in person and over the phone to sell and promote company services
Education
Trevecca Nazarene UniversityNashville, TN
Bachelor of Arts from Multimedia Journalism
05.2019
Skills
- Customer Retention, Sales and Promotions, B2B Sales, Client Needs Assessment, Territory Volume, Qualified Lead Generation,
- Product and Service Knowledge, Closing Sales, Building Customer Relationships and Loyalty, Strong Communication and
- Interpersonal Skills
- Cybersecurity
- Salesforce
- Staff Training
- Converting Leads
- Technological Knowledge
- Google Cloud Platform
- CRM Platforms
- Product Demonstration
Timeline
Business Development Executive
SANS Institute
01.2023 - 06.2023
Vendor Sales Representative
Concentrix | Tennessee
06.2022 - 12.2022
Sales Development Representative
ServiceSource (acquired By Concentrix)
03.2021 - 05.2022
Manager/Supervisor
Earthwise Pet/Butler Bailey Pet Services LLC
07.2017 - 03.2020
Trevecca Nazarene University
Bachelor of Arts from Multimedia Journalism
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