Analia Tapia Reyes
New York,NY
Summary
Methodical Merchandiser experienced in producing sales through point-of-purchase and shelf management services. Skilled in analyzing sales figures and market trends and collaborating with buyers and distributors to negotiate prices and timescales. Familiar with up-to-date merchandizing trends.
Efficient Ramp Agent known for high productivity and skill in completing tasks swiftly. Possess specialized skills in aircraft ground handling, safety procedures compliance, and baggage management systems. Excel in communication, teamwork, and problem-solving to ensure smooth airport operations and passenger satisfaction.
Overview
14
14
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
New York, New York
06.2022 - 11.2024
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Conducted thorough inspections of baggage and cargo for security compliance.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Worked in various weather conditions to ensure continuous airport operations.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Participated in regular safety drills and training sessions.
General Merchandise Manager
Target
The Bronx, NY
02.2018 - 03.2022
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Implemented policies and procedures pertaining to product returns and exchanges.
- Created promotional displays for store windows and shelves.
- Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Provided training and guidance to junior staff members on merchandising techniques.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
Electronics Sales Associate
Kmart, Sears Holding
The Bronx, NY
01.2016 - 01.2018
- Searched store inventory system to determine whether requested products were available.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Sales Associate
Bloomingdale's
New York, NY
04.2011 - 01.2012
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products, and services information.
- Built trusting relationships with customers by making personal connections.
Education
Program - Nurse Assistant
Hostos Community College of The City University of New York
The Bronx, NY07.2018
High School Diploma -
Bread & Roses High School
New York, NY06.2012
Some College (No Degree) - Liberal Arts And General Studies
La Guardia Community College
Queens, NYSkills
- Aircraft marshaling
- Problem solving
- Pushback and towing
- Safety procedures compliance
- Aircraft servicing
- Equipment inspection
- Aviation regulations
- Team leadership
- Vehicle operation
- Problem-solving
- Aircraft safety checks
- New agent training
- Arrival/departure procedures
- Heavy equipment operation
- Marshaling aircraft
- Effective communication
- Conflict resolution
- Client support
- Goal setting
- Mentoring
- Analytical thinking
- Cash handling
- Team supervision
- SMART goals
- Shift scheduling
- Client service
- Coaching and mentoring
- Program development
Timeline
Ramp Agent
Delta Air Lines, Inc
06.2022 - 11.2024
General Merchandise Manager
Target
02.2018 - 03.2022
Electronics Sales Associate
Kmart, Sears Holding
01.2016 - 01.2018
Sales Associate
Bloomingdale's
04.2011 - 01.2012
Program - Nurse Assistant
Hostos Community College of The City University of New York
High School Diploma -
Bread & Roses High School
Some College (No Degree) - Liberal Arts And General Studies
La Guardia Community College