ANALICIA LAMB
Stockbridge,GA
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the aainment of collective goals.
Overview
2
2
years of professional experience
Work History
Server
Cheddar’s
McDonough, Georgia
03.2024 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers of daily specials and signature menu items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus and answered questions regarding items.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
Offsite Lead
Bath & Body Works
Morrow, GA
10.2023 - 10.2024
- Provides customer service by participating in floor recovery, and restocking
- Organizes materials and products for storage
- Partakes in reseing the sales floor according to company marketing standards
- Transport supplies and materials to proper locations
Warehouse Associate
Kroger Fulfillment Center
Forest Park, GA
07.2023 - 10.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Keep shelves, workstations and pallet areas neat and tidy to maintain a safe work environment
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates Provides customer service by participating in floor recovery, and restocking
House Keeper
Atlanta Cleaning Source
Decatur, Georgia
04.2023 - 04.2023
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
Education
Doctor of Psychology - Psychology
Northern Virginia Community College
McLean, VA05.2025
Skills
- Empathy
- Problem-solving
- Communication
- Active listening
- Customer Service
- Critical Thinking
- Patience
- Time Management
- Sales and Upselling skills
- Adaptability
- Product and Service Knowledge
- Strategy Development
- Warehouse Operations
- Safety Standards and Protocols
- Hostess support
- Food safety practices
- Dining customer services
- POS operation
Extracurricular Activities
Delta Gems
References
- Kelinda, Manager, (703) 598-3180, Klc313@hotmail.com
- Kimble Griffin, Correctional Officer, Rockdale County Jail, (404) 309-1431, Kimblegriffin@yahoo.com
- Alisha Barnes, (678) 913-7864, Alisha.Barnes1@yahoo.com
Timeline
Server
Cheddar’s
03.2024 - Current
Offsite Lead
Bath & Body Works
10.2023 - 10.2024
Warehouse Associate
Kroger Fulfillment Center
07.2023 - 10.2023
House Keeper
Atlanta Cleaning Source
04.2023 - 04.2023
Doctor of Psychology - Psychology
Northern Virginia Community College