Brittany Foster
Elk Grove,CA
Summary
Empathetic registered behavioral technician with a strong focus on individualized care strategies. Known for effective communication and relationship-building, ensuring client needs are prioritized and met. CPR active certification. Love of people, a sweet soul that enjoys communicating and talking to people. I find happiness in making all comfortable in what may be happening. Although hard at times, the PT needs to feel validated and comfortable. Speaking away from my current position as a server and within PT care.
Overview
1
1
Language
11
11
years of professional experience
Work History
Server
IHOP
08.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Service with a smile
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Customer service that people come back for
- Warm welcomes and small talk that ensured customer satisfaction that makes them want to come back
- Resolved customer complaints promptly, fostering a positive dining environment.
- Contributed to team efforts by supporting colleagues during peak hours for optimal service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Maintainingining customer needs at high priority
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Registered Behavioral Technician
Blue Sprigs Pediatrics
10.2025 - 02.2026
- Implemented individualized behavior intervention plans to enhance client outcomes.
- Conducted data collection and analysis to monitor client progress effectively.
- Collaborated with multidisciplinary teams to ensure comprehensive care strategies.
- Developed engaging activities to promote skill acquisition in clients with autism spectrum disorder.
- Maintained accurate documentation of sessions, ensuring compliance with regulatory standards.
- Assisted in modifying treatment plans based on ongoing assessments of client needs.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
- Enhanced client progress by implementing individualized behavior support plans under supervision.
- Fostered positive learning environment, applying ABA principles to reduce challenging behaviors effectively.
General Manager
IHOP
09.2017 - 08.2023
- Led operational management, enhancing service efficiency and customer satisfaction in high-volume restaurant environment.
- Developed training programs for staff, improving service quality and team performance across multiple shifts.
- Implemented inventory control systems, reducing waste and optimizing supply chain processes within restaurant operations.
- Analyzed financial reports to identify trends, guiding strategic decisions for cost reduction and revenue growth.
- Fostered a positive work culture through team-building initiatives, resulting in improved employee retention rates.
- Streamlined operational workflows by implementing best practices, leading to enhanced productivity and service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Emergency Medical Technician
Norcal Ambulance
01.2016 - 08.2016
- Responded to emergency calls, providing critical care and transportation for patients in distress.
- Collaborated with healthcare teams to deliver high-quality patient assessments and interventions.
- Maintained medical equipment and supplies, ensuring readiness for emergency response scenarios.
- Educated patients and families on pre-hospital care procedures and safety protocols.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
Education
High School Diploma -
No Degree - EMT
Chabot College
Hayward, CA01-2016
Skills
- Strong work ethic
- Exceptional customer service
- Empathy for all
- Bilingual
- Current CPR
- Knowledge of BLS
- Experience through family and life
- Memory retention
- Customer service
- Cleanliness standards
- Performance improvement
- Allergy awareness
- Foreign language proficiency
- Animosity
- Empathy
- Knowledge of HIPPA
Languages
English
Timeline
Registered Behavioral Technician
Blue Sprigs Pediatrics
10.2025 - 02.2026
Server
IHOP
08.2024 - Current
General Manager
IHOP
09.2017 - 08.2023
Emergency Medical Technician
Norcal Ambulance
01.2016 - 08.2016
High School Diploma -
No Degree - EMT
Chabot College