A highly skilled Billing Specialist with over 20 years of experience in resolving customer inquiries, ensuring billing accuracy, managing accounts receivables, and identifying process improvements. Demonstrated expertise in HIPAA Compliance, billing systems and software, and month-end closing procedures. Proficient in claims processing, insurance verification, and conducting research and due diligence. Committed to delivering excellent customer service while working in a fast-paced environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist / Pharmacy Technician
Glenview Professional Pharmacy
7640 Glenview Drive Fort Worth Texas, 76180
07.2002 - Current
Communicate with insurance providers to resolve denied claims, resolve concerns, and reconcile payments and resubmit.
Assist patients with understanding their medical bills and provide clarification on complex insurance issues, promoting a positive customer experience.
Coordinate with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
Increase overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
Adhere to established standards to safeguard patients' health information.
Process payment via telephone and in person with focus on accuracy and efficiency.
Generate monthly billing and posting reports for management review.
Enter invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Answer incoming phone calls and addresses questions from customers and healthcare providers.
Education
Some College -
Tarrant County College
Fort Worth, TX
Highschool Diploma -
Haltom High School
Haltom City, TX
05.2003
Skills
HIPAA Compliance
Pharmacy Technician
Invoice Processing and Financial Software Proficiency