Ana Lidia Belen Leyva
Corona,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Receptionist
Twins towing
Chesapeake, VA
08.2024 - 12.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Investigated and analyzed client complaints to identify and resolve issues.
Store Manager
Ana Ruiz
Chesapeake, VA
03.2019 - 12.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06-2019
Skills
- Operational budgeting
- Hourly shift management
- Personnel development
- Store operations oversight
- Training and mentoring
- Accurate money handling
- Store opening and closing procedures
- Team leadership and coaching
- Recruitment and hiring
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Receptionist
Twins towing
08.2024 - 12.2024
Store Manager
Ana Ruiz
03.2019 - 12.2024
High School Diploma -
Ocean Lakes High School
Similar Profiles
Robert M. SilvaRobert M. Silva
Parts Coordinator / Customer Service Representative at Twins CollisionParts Coordinator / Customer Service Representative at Twins Collision
Gisel Baxcajay-CruzGisel Baxcajay-Cruz
Babysitter at A Frends Baby Boy TwinsBabysitter at A Frends Baby Boy Twins
Lyndsay PramlLyndsay Praml
Assistant Event Coordinator at Minnesota TwinsAssistant Event Coordinator at Minnesota Twins