Hi, I’m
Caitlin Cassello
Lockport,IL
Summary
Customer-oriented Store Manager offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
years of professional experience
Work History
Heat Shock Homer Glen, IL
Receptionist and Marketing Editor
09.2022 - 08.2023
Job overview
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Lead the filming and editing processes for promotional and company projects
- Aided in marketing on social media and in-person events.
Nancy's Chicago PizzaLockport, IL
Store Manager of Operations
11.2019 - 08.2023
Job overview
- Prepared and served food to customers
- Answered customer calls for assistance and ordering
- Acquired a promotion to Store Manager in 2023
- Developed and maintained store policies, procedures and operations manual.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Resolved customer complaints promptly and professionally.
Education
Lockport Township Highschool Lockport, IL
High School Diploma
06.2023
Northern Illinois UniversityDekalb, IL
Some College (No Degree) from Marketing
Skills
- Partnership Building
- Promotional Planning
- Operational Budgeting
- Talent Recruitment
- Employee Training
- Risk Management
- Operations Management
- Friendly and Positive
Timeline
Receptionist and Marketing Editor
Heat Shock
09.2022 - 08.2023
Store Manager of Operations
Nancy's Chicago Pizza
11.2019 - 08.2023
Lockport Township Highschool
High School Diploma
Northern Illinois University
Some College (No Degree) from Marketing
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