Analiece Wilson
Bismarck
Summary
Dependable professional with extensive experience in multiple roles. Skilled in time management, team collaboration, and problem-solving. Prepared to leverage these strengths to enhance customer experience and efficiency.
Overview
10
10
years of professional experience
Work History
Bus Driver
City Of Bismarck
Bismarck
09.2023 - Current
- Operated city buses on designated routes, ensuring timely arrivals and departures.
- Conducted pre-trip inspections, verifying safety equipment and vehicle condition.
- Assisted passengers with boarding, offering support for those with disabilities.
- Maintained communication with dispatch regarding route changes and traffic conditions.
- Adhered to traffic laws and regulations for safe driving practices at all times.
- Managed fare collections, providing change to passengers as needed.
- Responded to passenger inquiries, offering information on routes and schedules.
- Reported maintenance issues promptly to ensure vehicle reliability and safety.
- Verified that all passengers were seated before operating the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Greeted customers in a friendly manner when boarding the bus.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Stocked buses with supplies such as maps, brochures and other materials for passenger use.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Announced stops clearly to help passengers disembark at correct locations.
- Handled passenger emergencies or disruptions.
Seasonal Worker
State Of North Dakota
Pick City
05.2024 - 07.2024
Seasonal Worker
State Of North Dakota
Pick City
06.2023 - 08.2023
- Maintained cleanliness and organization of work areas to ensure safe environments.
- Collaborated with team members to complete assigned tasks efficiently and effectively.
- Operated tools and equipment under safety guidelines for various operational tasks.
- Followed instructions for inventory management and supply handling procedures.
- Engaged with the public to provide information and assistance during events.
- Participated in training sessions to enhance skills and knowledge of seasonal duties.
- Cleaned, organized, and maintained backroom storage areas.
- Assisted shoppers in locating desired items within the store.
- Provided excellent customer service at all times.
- Operated a cash register to process customer payments.
- Sorted merchandise into appropriate departments for display or sale.
- Kept up-to-date on current promotions, policies, and procedures.
- Unloaded delivery trucks and verified accuracy of incoming shipments against invoices.
- Maintained accurate records of all transactions in database system.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Correctional Officer
Lake Region Law Enforcement Center
Devils Lake
08.2022 - 06.2023
- Supervised inmate activities and maintained order within facility premises.
- Conducted regular inspections to ensure safety and security protocols were followed.
- Responded promptly to disturbances, mitigating potential conflicts among inmates.
- Collaborated with law enforcement and support staff during emergency situations.
- Managed inmate movements between housing units, programs, and recreational areas.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported prisoners between facilities or court hearings using secure vehicles.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Contractor
Elwood Staffing
Minot
03.2021 - 08.2022
- Managed daily operations for various client projects across multiple industries.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Communicated effectively with clients to ensure that orders were correctly met.
- Resolved any problems encountered during the course of the workday efficiently.
- Identified potential issues or risks that could impact the successful completion of orders.
- Provided guidance and training to new team members, as needed.
- Logged inventory to track supply counts, organized, and gathered important materials.
- Developed innovative solutions to challenging problems.
- Implemented corrective action plans when necessary, due to unexpected delays or obstacles encountered with orders.
Overnight Stocker
Bath & Body Works
Minot
02.2021 - 08.2022
- Stocked shelves with merchandise during overnight shifts to ensure product availability.
- Organized backroom inventory using company systems for efficient retrieval and stocking.
- Maintained cleanliness and safety standards throughout the store and stock areas.
- Collaborated with team members to streamline inventory processes and improve workflow.
- Assisted in setting up promotional displays to enhance customer engagement in-store.
- Conducted regular counts of stock to assist in inventory management and reorder needs.
- Followed instructions to properly arrange merchandise items.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assessed floor displays to restock merchandise.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
Live-In Nanny
Independant Contract
Bismarck
07.2019 - 09.2021
- Provided attentive care for children in a nurturing environment.
- Prepared nutritious meals tailored to children's dietary needs.
- Assisted with homework and academic development for school-aged children.
- Maintained a safe and clean living space for children to thrive.
- Communicated effectively with parents about children's progress and needs.
- Coordinated daily schedules and routines for children's activities.
- Assisted with daily tasks such as dressing, bathing, and feeding children.
- Assisted with grocery shopping for food items suitable for all members of the family.
- Helped maintain a clean living space by washing dishes, vacuuming, dusting.
- Provided overnight care when needed during vacations or weekend trips away from home.
- Cooked meals for the family according to dietary requirements.
- Read stories to children at bedtime and during leisure time.
- Instructed children on proper hygiene habits such as brushing teeth and washing hands.
- Managed discipline issues with patience and firmness when necessary.
- Encouraged healthy eating habits among the kids by preparing nutritious snacks.
- Kept accurate records of each child's activities and behaviors.
- Provided transportation for school, doctor's appointments, and other errands.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Minimized TV and mobile device time by engaging children with games and physical books.
Crew Member
McDonald's
Minot
03.2016 - 07.2019
- Prepared food items according to quality and safety standards.
- Assisted customers with orders and provided excellent service.
- Maintained cleanliness of workstations and dining areas consistently.
- Collaborated with team members to ensure smooth operations.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Restocked supplies and inventory as needed throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Culinary - Culinary
Burdick Job Corps Center
Minot, ND12-2018
High School Diploma -
Pennfoster
Online11-2018
Skills
- Customer service
- Conflict resolution
- Verbal and written communication skills
- Problem solving
- Time management
- Cpr and first aid
- Team collaboration
- Inventory management
- Adaptable to change
- Multitasking and organization
- POS system proficiency
- Ability to learn quickly
- Judgment and decision-making
Timeline
Seasonal Worker
State Of North Dakota
05.2024 - 07.2024
Bus Driver
City Of Bismarck
09.2023 - Current
Seasonal Worker
State Of North Dakota
06.2023 - 08.2023
Correctional Officer
Lake Region Law Enforcement Center
08.2022 - 06.2023
Contractor
Elwood Staffing
03.2021 - 08.2022
Overnight Stocker
Bath & Body Works
02.2021 - 08.2022
Live-In Nanny
Independant Contract
07.2019 - 09.2021
Crew Member
McDonald's
03.2016 - 07.2019
Culinary - Culinary
Burdick Job Corps Center
High School Diploma -
Pennfoster