Felicia Pace
Buffalo,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Bus Driver
Niagara Frontier Transportation Authority
05.2022 - Current
- Operated a bus safely and efficiently, adhering to all traffic laws and regulations
- Transported passengers to their destinations on scheduled routes, ensuring timely arrival
- Maintained a clean and well-maintained bus interior, providing a comfortable environment for passengers
- Handled cash transactions accurately when collecting fares from passengers
- Provided excellent customer service by addressing passenger inquiries and concerns in a professional manner
- Followed established procedures for reporting accidents or incidents that occurred during transit
- Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
- Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
- Adhered to company policies and procedures regarding passenger conduct and safety protocols
- Participated in ongoing training programs to enhance driving skills, knowledge of routes, and familiarity with new equipment or technology upgrades
Medical Transportation Dispatcher
Smartride
02.2019 - 06.2024
- Receiving and processing requests for transportation services from healthcare facilities, patients, and caregivers.
- Scheduling transportation services for patients, ensuring that vehicles and drivers are available to meet the needs of patients.
- Communicating with patients, healthcare providers, and transportation providers to ensure that everyone is aware of the schedule and any changes that may occur.
- Maintaining accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information.
- Coordinating with transportation providers to ensure that all vehicles are properly maintained and meet safety standards.
- Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards.
- Resolving any issues or complaints related to transportation services, including scheduling conflicts, driver behavior, and billing disputes.
- Ensuring compliance with all local, state, and federal regulations related to transportation services.
- Providing reports and analysis of transportation services to management and other stakeholders.
PCA Personal Care Assistant
Buffalo Homecare
10.2020 - 01.2021
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient.
- Advises on nutrition, cleanliness, and housekeeping.
- Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Security Officer (Full-time)
LARKIN CENTER
07.2019 - 01.2020
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Obtains help by sounding alarms.
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Controls traffic by directing drivers.
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Maintains environment by monitoring and setting building and equipment controls.
- Maintains organization's stability and reputation by complying with legal requirements.
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
- Contributes to team effort by accomplishing related results as needed.
Food Support Manager
Walmart
12.2013 - 05.2017
- Assessed and increased quality of service by monitoring employee customer interactions.
- Assisted in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts.
- Saved cost by managing shrink processes and inventory levels for corrective action planning.
- Improved profitability by executing daily, weekly, and monthly floor merchandise plan changes.
Overnight Crew
Tim Hortons
07.2009 - 02.2012
- Served customers in a prompt, courteous, and friendly manner.
- Operated computer kiosk and cash register equipment.
- Suggested additional items to customers to increase restaurant sales.
- Maintained a safe and clean work area.
Certified Nursing Assistant
Town of Wheatfield
01.2008 - 10.2010
- Created and maintained safe living environments for patients, and helped facilitate activities of daily living.
- Medical documentation
Education
Certificate - barista and bartender training
International Open Academy
11-2019
High school diploma - GED
Hopevale UFSD
Hamburg, NY10-2010
None - Certified Nursing Assistant, Medical Office
Iroquois Job Corps
Medina, NY10-2010
Skills
- Driving
- Management
- Data entry
- Time management
- Communication skills
- Custodial experience
- Team Development
- Customer Care
- Teaching
- Warehouse experience
- Computer skills
- Behavior management
- Stocking
- Cooking
- Customer Support
- Advertising
- Medical Receptionist Skills
- Food industry
- Excel
- Word Sales Skills
- Influence & Negotiation
- Customer service
- Passenger vehicle
- Food service
- Materials handling
- Forklift
- Working with people with disabilities
- Commercial cleaning
- Environmental services
- Defensive driving
- Cash register
- Public health
- Food production
- Surveillance
- Organizational Skills
- POS
- Care plans
- Home health
- Customer service expertise
- Sales
- Paratransit
- Janitorial experience
- Floor care
- Restaurant experience
- Customer communication
- Experience with children
- Quality Control
- Supervising
- Bakery
- English
- Pallet jack
- Heavy lifting
- Cash Handling
- Documentation
- Food Service: Problem Solving Skills
- Shipping & receiving
- Typing
- CSR
- Sales Management
- Impeccable safety history
Certification
- CPR Certification
- Passenger Endorsement
- CDL C
- Driver's License
- First Aid Certification
- AED Certification
- CDL
- CDL B
- Pallet Jack Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Bus Driver
Niagara Frontier Transportation Authority
05.2022 - Current
PCA Personal Care Assistant
Buffalo Homecare
10.2020 - 01.2021
Security Officer (Full-time)
LARKIN CENTER
07.2019 - 01.2020
Medical Transportation Dispatcher
Smartride
02.2019 - 06.2024
Food Support Manager
Walmart
12.2013 - 05.2017
Overnight Crew
Tim Hortons
07.2009 - 02.2012
Certified Nursing Assistant
Town of Wheatfield
01.2008 - 10.2010
None - Certified Nursing Assistant, Medical Office
Iroquois Job Corps
High school diploma - GED
Hopevale UFSD
Certificate - barista and bartender training
International Open Academy