Analiese Pestich

• Support successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
• Assist providers with minor surgeries (excisions, biopsies, I&Ds, ED&Cs, etc.) including preparing operating room and sterilizing instruments.
• Answer telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtain and document patient medical history, vital signs and current complaints at intake.
• Prepare lab specimens for diagnostic evaluation.
• Room patients and chart their visit note
• Administering biologic injections to patients
• Numbing patients before in-office procedures
• Removing sutures
• Bandaging patients after procedures
• Changing patient dressings
• Starting Prior Authorizations for insurance coverage for certain medications
• Scheduling patient visits

100+ hours shadowing providers both outpatient and inpatient in the Operating Room for major brain and spine surgeries.

• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Streamlined cashier operations for improved productivity and reduced wait times.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.