Analilia H. Garcia
Sacramento,CA
Summary
Accomplished Senior Community Manager with a proven track record at Quality Management Group, adept in property management and compliance, including HUD/Section 8 and LIHTC regulations. Skilled in Yardi software, I excel in administration and organization, demonstrating a strong ability to lead teams and enhance tenant satisfaction. Achieved significant improvements in compliance reporting and tenant relations.
Overview
21
21
years of professional experience
Work History
Senior Community Manager
Quality Management Group
Sacramento, CA
10.2024 - Current
- Ensured overall agency compliance with the regulations, rules, policies, and procedures that govern the properties.
- HUD and LIHTC knowledge.
- Monitoring and auditing current and future resident files.
- Coordinated and timely filing of compliance reports.
- Review HUD vouchers to ensure correct and timely transmission.
- Yardi knowledge.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
- Managed and oversaw operations, maintenance and administration of properties.
- Coordinated necessary repairs or renovations with contractors as needed.
- Screened potential tenants through background checks, credit reports, and landlord history.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
Community Manager
Sterling Asset Management Company
04.2024 - 10.2024
- Collect all initial/recertification paperwork, leasing, Screen and review resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Walk property grounds daily to inspect for any violations, rules and regulations to the property.
- Create and maintain professional and friendly relationships with residents, vendors, personnel, and the public. Assists residents with problems and/or concerns.
- Distribute, Collect, record and use check scan to deposit monthly rent checks.
- Report and meet with maintenance tech to input/close out work order requests and scheduled appropriate services.
- Use YARDI/Microsoft words/Excel to maintain resident database of personal information, work orders and lease agreements.
- Conduct property move-ins, move-outs and walk-through inspections.
- Accounting tasks: payables
- Administrative tasks: answer incoming/outgoing phone calls, emails, correspondence, post notices, filing, light maintenance and janitorial work, assist Manager with property-related projects.
- Resident Services: Participate in social events
- Prepared and processed lease and rental applications using Yardi and Rent Cafe.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
Promoted to Resident Manager
Eugene Burger Management Corporation
11.2021 - 04.2024
- Collect all initial/recertification paperwork, leasing, Screen and review resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- maintain EIV master binder and monthly reports, follow up, and resolve income discrepancies.
- Maintain files in compliance
- Walk property grounds daily to inspect for any violations, rules, and regulations of the property.
- Create and maintain professional and friendly relationships with residents, vendors, personnel, and the public. Assists residents with problems and/or concerns.
- Distribute, Collect, record and use check scan to deposit monthly rent checks.
- Report and meet with maintenance tech to input/close out work order requests and scheduled appropriate services.
- Use YARDI/Microsoft words/Excel to maintain resident database of personal information, work orders and lease agreements.
- Conduct property move-ins, move-outs and walk-through inspections.
- Accounting tasks: payables
- Administrative tasks: answer incoming/outgoing phone calls, emails, correspondence, post notices, filing, light maintenance and janitorial work, assist Manager with property-related projects.
- Resident Services: Participate in social events
Assistant Resident Manager
Eugene Burger Management Corporation
02.2019 - 11.2021
- Collect all initial/recertification paperwork, leasing, Screen and review resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Walk property grounds daily to inspect for any violations, rules and regulations to the property.
- Create and maintain professional and friendly relationships with residents, vendors, personnel, and the public. Assists residents with problems and/or concerns.
- Distribute, Collect, record and use check scan to deposit monthly rent checks.
- Report and meet with maintenance tech to input/close out work order requests and scheduled appropriate services.
- Use YARDI/Microsoft words/Excel to maintain resident database of personal information, work orders and lease agreements.
- Conduct property move-ins, move-outs and walk-through inspections.
- Accounting tasks: payables
- Administrative tasks: answer incoming/outgoing phone calls, emails, correspondence, post notices, filing, light maintenance and janitorial work, assist Manager with property-related projects.
- Resident Services: Participate in social events
Store Clerk
Food 4 Less
09.2013 - 08.2016
- Assisted customer by locating items, Processes register transactions and carrying out purchases.
- Answered store telephones: assist callers, and/or transfers calls to appropriate departments
- Assist in taking store inventory
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assist customers by answering questions and fulfilling requests.
- Assist other Stores and Store Departments when needed backup personnel.
Office Clerk
Nugget Market Corporate Office
02.2004 - 09.2013
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents, maintaining and updating filing, inventory.
- Basic bookkeeping auditing: database systems, either manually or using a computer; Filing, invoice research, mail distribution, data entry, store inventory,
- Take on special office projects.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email or in-person to provide information.
- Completed accurate and efficient AP actions and resolved discrepancies to maintain compliant accounts.
- Maintained organized files and stocked supplies
- Greeted incoming visitors and customers professionally and provided friendly assistance.
Education
High School Diploma -
Woodland High School
Woodland, CAAssociate of Arts - Business Administration
Woodland Community College
Woodland, CACertificate of completion -
Yolo County Fair Housing
Woodland, CACertificate of Completion -
Cybersecurity Awareness
Online Skills
- Administration, Organization, Communication, Critical Thinker
- Accounting and Auditing Independent and Team Player
- Responsible and Reliable Problem Solver and Adaptable
- Customer service-focused
- Leasing and sales
- Property tours and inspections
- Affordable housing programs knowledge
- HUD/Section 8, and LIHTC knowledge
- Yardi software
- RightSource software
- Property Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Community Manager
Quality Management Group
10.2024 - Current
Community Manager
Sterling Asset Management Company
04.2024 - 10.2024
Promoted to Resident Manager
Eugene Burger Management Corporation
11.2021 - 04.2024
Assistant Resident Manager
Eugene Burger Management Corporation
02.2019 - 11.2021
Store Clerk
Food 4 Less
09.2013 - 08.2016
Office Clerk
Nugget Market Corporate Office
02.2004 - 09.2013
High School Diploma -
Woodland High School
Associate of Arts - Business Administration
Woodland Community College
Certificate of completion -
Yolo County Fair Housing
Certificate of Completion -
Cybersecurity Awareness