Julissa Acosta
Austin,TX
Summary
As a manager, I demonstrated success in increasing occupancy, managing operations effectively, and enhancing resident satisfaction. Experienced in budgeting, team leadership, and community engagement, promoting growth and retention. With over six years of experience in the manufactured housing industry, I have established a strong track record of fostering vibrant communities, enhancing operational efficiencies, and promoting resident engagement. My expertise in community management, combined with my passion for enhancing resident experiences, makes me a valuable asset.
Community management professional with passion for fostering strong, engaged online and offline communities. Adept at developing and executing community strategies that align with organizational goals. Valued for collaborative approach and adaptability in dynamic environments. Key skills include conflict resolution, strategic planning, and member engagement.
Overview
27
27
years of professional experience
Work History
Senior Community Manager
Sun Communities
07.2018 - Current
- As a manager, I demonstrated success in increasing occupancy, managing operations effectively, and enhancing resident satisfaction
- Experienced in budgeting, team leadership, and community engagement, promoting growth and retention
- With over six years of experience in the manufactured housing industry, I have established a strong track record of fostering vibrant communities, enhancing operational efficiencies, and promoting resident engagement
- My expertise in community management, combined with my passion for enhancing resident experiences, makes me a valuable asset
Assistant Manager
Iron Mountain
01.2002 - 06.2018
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance
- Implemented new procedures and technologies to improve efficiency and streamline operations
- Successfully led a team to exceed sales targets while maintaining consistently high customer satisfaction scores
Supervisor
Calavera Company
08.1998 - 01.2002
Education
Business
Quinsigamond Community College
Worcester, MA04.2025
Skills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Leadership
- Supervisor
- Multilingual communication
- Customer engagement
- Stakeholder communication
- Influencer networking
- Partnership building
- Customer service
- Time management
- Multitasking and organization
- Financial budgeting and reporting
- Leasing and sales
- Property management
- Property tours and inspections
- Tenant and eviction laws
- Operations management
- Community engagement
- Staff management
- Property safety
- Income and expense management
- Community marketing
- Teamwork
- Attention to detail
- Email campaigns
- Accessibility compliance
- User retention
- Online moderation
- Resident relations
- Workplace safety
- Team collaboration
- Property inspections
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Conflict handling
- Daily operations management
- Customer support
- Relationship building
- Daily operations oversight
- Maintenance
- Content creation
- Schedule planning
- Customer relationship management
- Analytical thinking
- MS office suite
- Public speaking
- Strategic planning
- Payment processing
- Property tours
- Team Training
- Payment management
- Administrative support
- Employee recruitment
- Online advertising
Contact Objective
References available upon request.
Languages
Spanish
Timeline
Senior Community Manager
Sun Communities
07.2018 - Current
Assistant Manager
Iron Mountain
01.2002 - 06.2018
Supervisor
Calavera Company
08.1998 - 01.2002
Business
Quinsigamond Community College
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