Ana Martin
Miami,FL
Summary
As an Security Lead. I excel in assessing and mitigating global security risks, ensuring the safety and integrity of critical information and assets. My expertise includes developing comprehensive security strategies, managing cross-functional teams, and implementing advance strategies to safe guard threats.
Overview
4
4
years of professional experience
Work History
Security Officer
Eulen Aviation
Miami, FL
08.2022 - Current
- Led security team and contributed to on-call shifts.
- Executed security rules and procedures And calmly and promptly escorted non-compliant
- Monitored employee activities, confirming compliance with security regulations.
- Aircraft security inspection in accordance with governmental and corporate with custom border Protection (CBP).
- Interior aircraft search for narcotics, prohibited Items, dangerous goods in cabin area, lavatories, galley area, flight deck (all areas of aircraft interior).
- Keep data and accounting of bag carts, number of bags, fried cargo ando the time they are sent to federal inspection service (FIS).
- Security Agent -X-ray Machine Operator screening .
Costumer Service Representative
Envoy Airlines
Miami , FL
05.2021 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Criminal Justice
Miami Dade College
Miami, FL08-2026
Skills
- Access systems and patrol CCTV
- Security team leadership
- Investigative procedures
- Incipient fire safety training
- Firearms training
- Safety and security regulations
- Skilled public speaker
- Safety and security procedures
- Skilled in conflict resolution
- Security team management
- Operational effectiveness
- Daily status reports
Timeline
Security Officer
Eulen Aviation
08.2022 - Current
Costumer Service Representative
Envoy Airlines
05.2021 - 07.2022
Criminal Justice
Miami Dade College
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