Analisa Garcia

• Coordinated scheduling for multiple diagnostic services to optimize patient flow and enhance efficiency.
• Set and confirmed customer appointments, ensuring seamless operational continuity.
• Maintained accurate records of appointments and requests for easy access to information.
• Communicated effectively with patients, healthcare providers, and team members to foster collaboration.
• Responded promptly to inquiries regarding availability and schedule changes, improving patient satisfaction.

Contacted insurance adjusters and nurse case managers to obtain authorization for patient services.

Developed strong relationships internally and externally to support operational goals.

Reviewed incoming claim correspondence, ensuring timely actions for necessary responses.

• Managed high volume of daily calls, achieving company monthly quota while maintaining high customer satisfaction.
• Resolved customer inquiries, requests, and complaints regarding account status, enhancing overall customer experience.
• Handled billing procedures and payment schedules through telephone and written communication.
• Investigated problems or irregularities, ensuring timely resolutions for insureds or agents to maintain trust and satisfaction.
• Adhered to company guidelines to deliver accurate and reliable assistance.
• Provided general policy information to insureds and agents regarding specific accounts.
• Assisted in proofreading invoicing letters related to policy status and payment processes.

• Greeting and directing clients, vendors and prospective employees
• Operated a multi-line switchboard with 8+ lines, managing incoming calls efficiently.
• Maintained conference room schedules and updated company phone directory to ensure accurate information access.
• Sorted, mailed, and distributed invoices while maintaining and organizing incoming and outgoing mail.
• Created and distributed employee badges and documented employee photos for identification purposes.
• Assisted Human Resources, Legal, Marketing, Sales and Purchasing Departments.