Analisa King

• Ensured accurate record-keeping of patient information, maintaining confidentiality at all times while adhering to HIPAA regulations.
• Increased repeat business by building strong relationships with clients, ensuring their needs were met during each visit.
• Worked closely with manufacturers'' representatives to stay informed about new product releases and advancements in contact lens technology.
• Streamlined inventory management by implementing an organized system for tracking contact lens supplies and reordering as needed.
• Trained new employees on standard operating procedures within the clinic, fostering a supportive learning environment for continued professional growth.
• Evaluated patient feedback data regularly, identifying areas for improvement within the practice''s service offerings.
• Optimized the patient experience by maintaining a clean, well-organized workspace and adhering to strict hygiene protocols.
• Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology.
• Provided personalized consultations to educate patients on proper contact lens care and maintenance practices.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Collaborated with optometry staff to reach individual and team goals.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Executed routine and advanced production duties associated with lens production and paid close attention to quality.
• Assisted patients in finding the most suitable contact lens solutions based on their individual preferences and lifestyle needs.
• Promoted a culture of exceptional patient care by participating in ongoing professional development opportunities within the field of optometry.
• Reduced wait times for patients by efficiently managing appointments and coordinating schedules with other clinic staff members.
• Improved patient comfort by providing customized contact lens fittings and adjustments.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
• Aided in selection of eyeglass frames based on customer preferences.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Enhanced customer satisfaction through timely and accurate order processing for contact lenses.
• Collaborated effectively with team members to achieve optimal patient outcomes in a fast-paced clinical environment.
• Contributed to the development of marketing strategies aimed at promoting the clinic''s services within the local community.
• Entered prescription data into computer and initiated new contact lens orders.
• Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.

Other Duties Include:

• Oversee Website and Social Media pages.
• Manage Uniforms, Day sheet (Daily record/book keeping), patient care, daily team tasks, patient flow, meetings, orders, and office inventory.
• Opening and closing business.
• Assisting in electronic maintenance, setup and troubleshooting.
• Managing password and account set up for websites and apps.
• approving and managing employee requests for early leave, shift changes, and call outs.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Trained new team members on procedures, customer service, and sales techniques.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Prepared products following restaurant, health, and safety standards and procedures.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
• Stocked shelves to organize aisles in assigned department.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
• Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
• Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Documented customer orders and conveyed special requests to kitchen staff.
• Replenished serving stations with fresh food and cleaned up spills.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
• Supported training of new crew members, leading to more efficient onboarding process.
• Ensured food safety by rigorously adhering to sanitation standards during food preparation.
• Enhanced team efficiency by consistently preparing workstations before peak hours.
• Streamlined drive-thru operations, significantly reducing wait times for customers.
• Fostered positive team environment by assisting coworkers during rush periods.
• Boosted repeat customer rates by providing friendly and engaging service.

• Participated in ongoing professional development opportunities related to animal care best practices.
• Provided exceptional customer service during public interactions, answering questions about animals'' habits and habitats knowledgeably.
• Developed strong relationships with individual animals through trust-based handling practices that fostered a sense of security within their environment.
• Conducted educational presentations for visitors, increasing public awareness of animal conservation efforts.
• Trained various species using positive reinforcement methods, resulting in improved behavior and increased adaptability.
• Reduced animal stress levels through consistent and gentle handling techniques, promoting overall health.
• Monitored animal diets closely, adjusting as necessary to maintain optimal weight and nutritional balance.
• Conducted regular inspections of enclosures and equipment for signs of wear or damage, ensuring prompt repairs were carried out as needed.
• Maintained clean and organized living environments for animals, ensuring optimal hygiene standards were met.
• Enhanced animal well-being by implementing comprehensive care plans and providing daily enrichment activities.
• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
• Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
• Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
• Administered medications to animals in treatment and documented changes in condition.
• Followed pet care instructions for dietary needs and medication regimens.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for behavioral problems and signs of health issues.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Developed and implemented enrichment plans to keep animals healthy and stimulated.