Misti Wenger
Arvada,CO
Summary
Seeking a challenging position in a fast-paced environment, with a dedication to improving operations through effective employee motivational strategies and strong policy enforcement. I feel I can be a strong leader who strives to streamline operations and to decrease costs and promote organization efficiency. I am a detail-oriented team player with the ability to handle multiple projects and simultaneously achieve a high degree of accuracy. My main focus is to maintain and improve member/patient overall needs.
Overview
23
23
years of professional experience
Work History
Optician II /Contact Lens Technician
Kaiser Permanente
07.2002 - Current
- Over 21 years of actively seeking member/patient information to understand circumstances, problems, expectations and needs.
- Over 21 years of cash handling and end of day deposit
- 60 wpm
- Maintained a professional, orgainzed and safe work enviroment for patients and co-workers
- Cross trained existing employees to maximize teams performance and coverage.
- Entered prescription data into computer and initiated new contact lens orders.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Optician
Lakeway Eye Clinic
02.2002 - 07.2002
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Bank Teller
First Interstate Bank
05.2000 - 02.2002
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Removed mutilated currency from circulation.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Campbell County High School
Gillette05.2001
Skills
- Streamline daily office operations
- Topography screenings
- Diabetic photo screenings
- Maintain meticulous documentation of patient records
- Order Preparation
- Supply Management
- Corrective Lens Options
- Retail Sales
- Transaction Processing
- Customer Service
- Insurance Verification
- Attention to Detail
- Inventory Management
- Supply and Equipment Ordering
- Quality Control
- Appointment Scheduling
- Verifying Prescriptions
- Verbal and Written Communication
- Data Verification
- Patient Testing
Accomplishments
I have received recognition for employee of the month several times, which was awarded to me based on the input of my co-workers and providers that work with me on a daily basis.
Timeline
Optician II /Contact Lens Technician
Kaiser Permanente
07.2002 - Current
Optician
Lakeway Eye Clinic
02.2002 - 07.2002
Bank Teller
First Interstate Bank
05.2000 - 02.2002
High School Diploma -
Campbell County High School
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