Carletta Payne
Detroit,USA
Summary
Dedicated optician technician with 10 years of experience in patient care and operational management within the ophthalmology/ optometrist sector. Proven track record in scheduling, eyewear dispensing, and insurance billing, ensuring optimal patient experiences. Detecting early signs of vision problems or even eye diseases, referring patients to specialists when necessary. Demonstrated leadership in office operations and team support, enhancing service delivery and efficiency. Skilled in managing patient concerns with professionalism and care, contributing to a positive healthcare environment.
Overview
13
13
years of professional experience
Work History
Contact Lens/ Optician Technician
Optical World
Detroit, MI
06.2013 - Current
- Scheduled patient appointments for exams, contact lenses and glasses in coordinated office operations.
- Assisted patients in selecting appropriate eyewear based on their needs and preferences.
- Teaching patients how to insert, remove and care for their contact lenses. This includes explaining hygiene practices and storage.
- Managed insurance billing and proper documentation for claims.
- Performed eyewear repairs and adjustments, ensuring optimal fit and comfort.
- Dispensing eyewear and provided thorough instructions on usage and care.
- Discharging patients efficiently and making sure all follow-up instruction were clear.
- Responsible for opening and closing the office
- Handled patient concerns with care and professionalism, giving a positive experience.
- Provided assistance to the team as needed, taking initiative in leadership and operational control.
Optician
KRESGE EYE INSTITUTE
Detroit, MI
04.2017 - 09.2018
- Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences
- Provided personalized recommendations for lens materials, coatings, and frame styles to enhance comfort and functionality
- Performed precise frame adjustments, repairs, and fittings to ensure proper alignment and comfortable wear
- Managed inventory levels by monitoring stock levels of frames, lenses, contact lenses, solutions ensuring availability of popular brands/styles
Education
Business - Some college
Wayne County Community College District
Detroit, MI04-2016
Cosmetology - Trade school
P&A Scholars Beauty School
Detroit, MI01-2010
Skills
- English (10 years)
- Medical Scheduling (10 years)
- Communication skills (10 years)
- Medical Receptionist (10 years)
- Medical Billing (10 years)
- Medical administrative support
- HIPAA (10 years)
- Medical Office Experience (10 years)
- Customer service (10 years)
- Patient Care (10 years)
- Organizational skills (10 years)
- Ophthalmology Experience (10 years)
- Medical Coding (2 years)
- Insurance Verification (10 years)
- Optical experience (10 years)
- Computer skills (10 years)
- Microsoft Office (2 years)
Timeline
Optician
KRESGE EYE INSTITUTE
04.2017 - 09.2018
Contact Lens/ Optician Technician
Optical World
06.2013 - Current
Cosmetology - Trade school
P&A Scholars Beauty School
Business - Some college
Wayne County Community College District