Natalie Colle
Salem,OR
Summary
A Motivated Shift Leader with over 5 years of experience in providing exceptional customer service and administrative support. Skilled in managing multiple tasks, handling phone calls, scheduling appointments, and maintaining a welcoming reception area. Strong communication and organizational abilities combined with a friendly and approachable demeanor. Enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Experienced Contact Lens Technician with robust background in ophthalmic care. Known for strong clinical skills, adept at assisting patients with lens fittings and troubleshooting. Demonstrated ability to maintain inventory controls and adhere to quality assurance protocols. In previous roles, contributed significantly to enhancing patient satisfaction levels through personalized service and comprehensive education on lens care.
Overview
5
5
years of professional experience
Work History
Contact Lens Technician/ Visual Field Technician
Eye Care Physicians & Surgeons
Salem, Oregon
01.2023 - Current
- Provided technical support with fitting contacts for new patients.
- Filled out paperwork related to insurance claims and billing procedures.
- Cleaned and sterilized contact lenses before delivering them to patients.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
- Conducted regular maintenance on equipment used in dispensing contact lenses.
- Instructed customers on how to care for, insert and remove contact lenses.
- Received incoming shipments of contact lenses, stored them properly, and recorded inventory levels.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Administered and interpreted tests for glaucoma screening and retinal health.
- Assisted in the selection of contact lenses, based on customer needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Greeted customers and answered their inquiries regarding contact lenses.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Instructed customers on proper use, care, and safety of contact lenses.
- Verified finished lenses ground to prescription specifications.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Shift Leader
Dutch Bros
Salem, United States
04.2021 - Current
- Greet and welcome visitors in a professional and friendly manner
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintain a clean and organized reception area
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Shift Leader
Jamba Juice
Salem, United States
10.2019 - 04.2021
- Provided administrative support to executives and staff
- Managed office supplies and inventory
- Prepared and distributed internal communications
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
High School Diploma -
West Salem High School
Salem, OR06.2021
Skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Ability to work independently and as part of a team
- Customer service-oriented
- Time management and prioritization skills
- Ability to handle confidential information with discretion
- Shift Checklists
- Flexible Schedule
- Positive Attitude
- Problem-Solving
- Client Service
- Operations Management
- Safety Processes and Procedures
- Cash Handling
- Creative Problem-Solving
Timeline
Contact Lens Technician/ Visual Field Technician
Eye Care Physicians & Surgeons
01.2023 - Current
Shift Leader
Dutch Bros
04.2021 - Current
Shift Leader
Jamba Juice
10.2019 - 04.2021
High School Diploma -
West Salem High School